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Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health Savings Account with Company Match
401(k) retirement plan with company match
Paid vacation
paid sick days
Paid holidays
Free parking
free shift meal
Shoe credit
Sonesta Hotel Discounts
educational assistance
Paid parental leave
Company paid life insurance
company paid short term disability insurance
Company paid Long-Term Disability Insurance
hospital indemnity
critical illness insurance
accident insurance
Job Description
Sonesta International Hotels stands as the 8th largest hotel company in the United States, experiencing rapid growth and expanding its footprint across major cities. With a diverse portfolio that includes full-service and focused hotels, Sonesta operates over 1,000 owned, managed, and franchised properties in eight countries and counting. The company is recognized for its human-centered approach to hospitality, delivering exceptional service with passion and loyalty. Sonesta’s commitment to quality, value, and memorable guest experiences creates a thriving environment for both guests and employees. The company ethos, "Together We Thrive," emphasizes connecting with guests through meaningful service and maintaining a culture... Show More
Job Requirements
- High school diploma or equivalent
- One year of previous hotel experience or retail customer service preferred
- Previous background from the extended stay industry preferred
- Ability to speak, read, and write fluent English
- Professional verbal and written communication skills
- Experience with Microsoft Office and Opera systems preferred
- Willingness to obtain ServSafe certification
- Valid driver's license
- Ability to stand, bend, climb, kneel, and move about the facility frequently
- Ability to carry, lift, or pull items weighing up to 50 pounds
- Ability to stand for extended periods
- Availability to work mornings, evenings, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- One year of previous hotel experience or retail customer service preferred
- Previous background from the extended stay industry preferred
- Ability to speak, read, and write fluent English
- Other languages beneficial
- Professional verbal and written communication skills
- Mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
- Problem solving, reasoning, motivating, organizational and training abilities preferred
- Experience with Microsoft Office and Opera systems preferred
- Willingness to obtain ServSafe certification
- May be required to obtain TIPS certification
- Valid driver's license
- Ability to stand, bend, climb, kneel, and move about the facility frequently
- Ability to carry, lift, or pull items weighing up to 50 pounds
- Ability to stand for extended periods
- Availability to work mornings, evenings, weekends, and holidays
Job Duties
- Deliver on the promise of Sonesta service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards
- Register guests, issue room keys, and provide information on hotel services and room location
- Answer phones in a prompt and courteous manner
- Accurately process all cash and credit card transactions in accordance with established procedures including posting all charges, completing reports, preparing deposit, and securing assigned bank
- Maintain the security of cash, credit card transactions, and guest information
- Book guest reservations for individuals and/or groups, process cancellations, revisions, and information updates
- Up-sell rooms where possible to maximize revenue
- Follow seasonal demand reservation strategy regarding room type and pricing
- Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
- Service the shoppe and the pour ensuring guests receive offered products and services
- Ensure guest special requests are fulfilled and proper delivery of guest services
- Issue, control and release guest safe-deposit boxes
- Comply with federal, state and local laws regarding health, safety, and alcohol services
- Perform other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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