Drury Hotels logo

Guest Service Agent- Evenings $16.36

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Salary
Up to $3,200.00
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Work Schedule

Flexible
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Benefits

Quarterly Bonus Opportunity
flexible scheduling
Paid Time Off
hotel discounts
Free room nights
Medical insurance
Dental Insurance
Vision Insurance
Prescription coverage
Life insurance
Disability insurance
Team Member Assistance Program
401(k) retirement plan

Job Description

Drury Hotels is a well-established hospitality company known for delivering exceptional guest experiences with a commitment to quality service and employee satisfaction. Founded with the vision to provide a welcoming environment both for guests and employees, Drury Hotels has grown into an award-winning brand recognized among Newsweek's America's Greatest Workplaces 2025. The company operates numerous properties across the United States and is dedicated to fostering a culture of respect, growth, and balance. At Drury Hotels, the philosophy is centered around creating a sense of belonging for their team members, ensuring that working with them is more than just a job, but a fulfilling career with opportunities for advancement and personal development. The company values its employees highly, offering competitive pay and a comprehensive benefits package designed to support their well-being and work-life balance.

This particular opportunity is based in Chattanooga, Tennessee, at the 7301 Shallowford Rd location. The role focuses on delivering outstanding customer service as the welcoming face of the hotel. The position involves greeting guests warmly, assisting with check-in and check-out processes, handling guest inquiries, and supporting various hotel services including the complimentary breakfast and evening Kickback service. Successful candidates will be integral in maintaining the high standards of hospitality and service that define the Drury Hotels experience. Features such as flexible scheduling, paid time off, and potential for quarterly bonuses make this an attractive role for individuals seeking a supportive and dynamic work environment. Beyond the day-to-day duties, employees have access to mentorship, career growth programs, and opportunities for cross-training and management training, encouraging long-term career progression within the hospitality industry. Drury Hotels prides itself on a supportive workplace culture where team members are encouraged to shine with their unique personalities and contribute positively to the guest experience. This role is ideal for a friendly, organized, and detail-oriented individual who thrives in a multitasking environment and enjoys engaging with people from diverse backgrounds. The hiring team is looking for someone who is eager to start immediately and who shares the ethos of offering service with a positive attitude. Join Drury Hotels and be part of a team that values you not just for the work you do, but for who you are, creating a place where you truly belong and can grow professionally.

Job Requirements

  • High school diploma or equivalent
  • Previous experience in customer service or hospitality preferred
  • Ability to multitask and manage time effectively
  • Excellent communication and interpersonal skills
  • Basic math skills for handling cash transactions
  • Ability to work flexible hours including early mornings and evenings
  • Must be able to stand for extended periods
  • Must be at least 18 years of age

Job Qualifications

  • Warm and friendly manner in relating to and interacting with the public
  • Demonstrated attention to detail while handling multiple tasks simultaneously
  • Familiarity with handling money, making change, and using office machines in day-to-day activities
  • Ability to speak and receive direction (written and verbal) in English
  • Willingness and ability to work alone as scheduled

Job Duties

  • Assist guests in a friendly, efficient, courteous, and professional manner
  • Perform front desk related functions, including checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution
  • Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up
  • Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers
  • Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 service attitude
  • Handle cash transactions accurately and maintain guest records securely
  • Resolve guest concerns promptly and professionally to maintain satisfaction

Job Criteria

Experience

Entry Level (1-2 years)


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