Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $17.00
Work Schedule
Standard Hours
Benefits
Incredible travel perks
Employee Stock Purchase Program
Paid parental leave
Personalized caregiving support
Crisis concierge
Mental Health Resources
Paid Time Off
health and welfare benefits
Financial security plans
Job Description
Hilton is a renowned global hospitality company with a rich legacy of welcoming more than 3 billion guests worldwide. Known for its diverse portfolio of world-class brands, Hilton has long been at the forefront of the hospitality industry, setting new standards for travel and guest experiences. As a leader in the hotel sector, Hilton prides itself on its award-winning workplace culture, which has earned recognition on prestigious lists such as the World’s Best Workplaces by Great Place to Work and Fortune. The company is committed to filling the earth with the light and warmth of hospitality, not only through exceptional guest services but also by fostering an environment where team members can thrive and build lasting careers.
Joining Hilton means becoming part of a dynamic hotel team dedicated to delivering memorable experiences that make every stay special for guests. The Guest Service Agent plays a crucial role in this mission. Beyond facilitating smooth check-in and check-out processes, the Guest Service Agent embodies Hilton’s core values by spreading warmth, integrity, leadership, teamwork, ownership, and a sense of urgency in every interaction. This role calls for a personable individual who can greet guests with a warm welcome, provide detailed hotel and local area information, promote hotel services, and address guest requests with care and professionalism.
As a Guest Service Agent, you will be the first and last point of contact for guests, making your contribution vital to their overall experience. The position requires excellent communication skills and the ability to operate point-of-sale systems efficiently. You will provide support related to room assignments, billing, and guest inquiries, all while up-selling amenities to elevate the guests’ stay. This role not only requires attention to detail and organizational skills but also a passion for hospitality that shines through every guest interaction.
Hilton is dedicated to the well-being of its team members, offering a comprehensive benefits package that includes incredible travel discounts, paid parental leave, personalized caregiving support, mental health resources, generous paid time off, and health and welfare benefits. The company’s employee stock purchase program also allows team members to invest in Hilton’s future, reinforcing a culture of ownership and shared success.
If you are passionate about hospitality and eager to be part of an award-winning company that values its people as much as its guests, Hilton invites you to join their team as a Guest Service Agent. Here, your contribution will help create magical stays while advancing your career in an inspiring, supportive environment.
Joining Hilton means becoming part of a dynamic hotel team dedicated to delivering memorable experiences that make every stay special for guests. The Guest Service Agent plays a crucial role in this mission. Beyond facilitating smooth check-in and check-out processes, the Guest Service Agent embodies Hilton’s core values by spreading warmth, integrity, leadership, teamwork, ownership, and a sense of urgency in every interaction. This role calls for a personable individual who can greet guests with a warm welcome, provide detailed hotel and local area information, promote hotel services, and address guest requests with care and professionalism.
As a Guest Service Agent, you will be the first and last point of contact for guests, making your contribution vital to their overall experience. The position requires excellent communication skills and the ability to operate point-of-sale systems efficiently. You will provide support related to room assignments, billing, and guest inquiries, all while up-selling amenities to elevate the guests’ stay. This role not only requires attention to detail and organizational skills but also a passion for hospitality that shines through every guest interaction.
Hilton is dedicated to the well-being of its team members, offering a comprehensive benefits package that includes incredible travel discounts, paid parental leave, personalized caregiving support, mental health resources, generous paid time off, and health and welfare benefits. The company’s employee stock purchase program also allows team members to invest in Hilton’s future, reinforcing a culture of ownership and shared success.
If you are passionate about hospitality and eager to be part of an award-winning company that values its people as much as its guests, Hilton invites you to join their team as a Guest Service Agent. Here, your contribution will help create magical stays while advancing your career in an inspiring, supportive environment.
Job Requirements
- high school diploma or equivalent
- prior experience in customer service or hospitality preferred
- ability to communicate effectively with diverse guests
- proficiency in using computer systems and point-of-sale technology
- strong organizational skills and attention to detail
- willingness to work flexible hours including evenings weekends and holidays
- ability to handle cash and financial transactions responsibly
Job Qualifications
- high school diploma or equivalent preferred
- previous experience in hospitality or customer service is an asset
- strong communication and interpersonal skills
- ability to use point-of-sale systems and handle cash transactions accurately
- excellent problem-solving and multitasking abilities
- friendly and professional demeanor
- knowledge of local area attractions and hotel services
Job Duties
- deliver a warm welcome by greeting guests upon arrival and completing the check-in process including verifying details assigning rooms issuing keys and providing welcome materials or bell service assistance
- support efficient check-out by processing guest departures verifying charges handling payments issuing receipts and using the point-of-sale system accurately
- provide hotel and local knowledge demonstrating comprehensive knowledge of hotel offerings room types rates promotions and local area information to assist with guest inquiries
- promote hotel services using up-selling techniques to recommend hotel amenities and maximize room and service revenue
- delight our guests by responding to guest requests resolving concerns with care and urgency and effectively managing messages and communications
Job Criteria
Experience
No experience required
Job Location
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