Job Overview
Compensation
Hourly
Range $18.00 - $19.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
This position is with a reputable hotel, committed to providing excellent guest service and maintaining high standards of hospitality and sustainability. The hotel operates with a focus on creating memorable experiences for guests through friendly and courteous service that aligns with its brand values and environmental responsibility. The hotel environment is dynamic, open to all who strive for excellence and value the principles of integrity, flexibility, and accountability.
As a Front Desk Agent, your role is crucial in making a positive first impression and ensuring guests feel welcome and well taken care of throughout their stay. You will be responsible for greeting guests upon arrival, managing room registrations, verifying payment methods, and efficiently processing guest check-ins and check-outs. You will also handle guest inquiries, requests, and complaints with professionalism and a problem-solving mindset. This role involves using phone systems and property management software (PMS) to make and confirm reservations, communicate messages, and maintain accurate billing records. Occasional assistance in the breakfast area or with luggage, especially during busy periods, is also part of the responsibilities to ensure complete guest satisfaction.
The Front Desk Agent position offers an hourly wage ranging from $18.00 to $19.00, reflecting the importance of the role in maintaining the hotel's smooth operations and superior guest services. Employment schedules vary and may include holidays, weekends, and alternate shifts, which provides a dynamic work environment. Physical stamina is required as the role entails standing for extended periods, walking, lifting up to 25 pounds, and occasional bending or crouching. This role offers a growth path leading to supervisory positions like Front Desk Supervisor or Sales Coordinator and further advancement to Front Office Manager or Sales Manager, making it a prime opportunity for those interested in a career within hospitality management.
The hotel believes in fostering a culture where people are valued as the core capability, emphasizing heartfelt service, a commitment to excellence, agility in adapting to change, and personal accountability. If you have a passion for guest service and are eager to contribute to a team that holds these values, this role offers a meaningful and rewarding work experience.
As a Front Desk Agent, your role is crucial in making a positive first impression and ensuring guests feel welcome and well taken care of throughout their stay. You will be responsible for greeting guests upon arrival, managing room registrations, verifying payment methods, and efficiently processing guest check-ins and check-outs. You will also handle guest inquiries, requests, and complaints with professionalism and a problem-solving mindset. This role involves using phone systems and property management software (PMS) to make and confirm reservations, communicate messages, and maintain accurate billing records. Occasional assistance in the breakfast area or with luggage, especially during busy periods, is also part of the responsibilities to ensure complete guest satisfaction.
The Front Desk Agent position offers an hourly wage ranging from $18.00 to $19.00, reflecting the importance of the role in maintaining the hotel's smooth operations and superior guest services. Employment schedules vary and may include holidays, weekends, and alternate shifts, which provides a dynamic work environment. Physical stamina is required as the role entails standing for extended periods, walking, lifting up to 25 pounds, and occasional bending or crouching. This role offers a growth path leading to supervisory positions like Front Desk Supervisor or Sales Coordinator and further advancement to Front Office Manager or Sales Manager, making it a prime opportunity for those interested in a career within hospitality management.
The hotel believes in fostering a culture where people are valued as the core capability, emphasizing heartfelt service, a commitment to excellence, agility in adapting to change, and personal accountability. If you have a passion for guest service and are eager to contribute to a team that holds these values, this role offers a meaningful and rewarding work experience.
Job Requirements
- High school diploma or equivalent preferred
- Previous customer service experience or equivalent training required
- Knowledge of PMS systems preferred
Job Qualifications
- High school diploma or equivalent preferred
- Previous customer service experience or equivalent training required
- Knowledge of PMS systems preferred
Job Duties
- Greet guests and offer assistance immediately
- Register and assign guests to hotel rooms
- Establish methods of payment and verify credit
- Make and confirm reservations
- Compute bills, collect payments, and make change for guests
- Transmit and receive messages using telephones or PMS system
- Respond to guest requests in a timely manner
- Receive and resolve guest complaints, escalating to supervisors if necessary
- Secure guests' valuables in hotel safe or safe-deposit boxes
- Perform bookkeeping activities such as balancing accounts and conducting audits
- Be aware of guest satisfaction scores and work to increase overall satisfaction
- Practice safe work habits and follow MSDS and OSHA standards
- Assist in breakfast area or with guest luggage during peak periods
- Ensure overall guest satisfaction
- Perform other duties as requested by management
Job Criteria
Experience
No experience required
Job Location
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