Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $27.00
Benefits
Incredible travel perks
Employee Stock Purchase Program
Paid parental leave
Personalized caregiving support
Crisis concierge
Mental Health Resources
Generous Paid Time Off
health and welfare benefits
retirement plans
Job Description
Hilton is a globally recognized leader in the hospitality industry, known for its commitment to excellence and creating memorable experiences for millions of guests around the world. With a rich history and a portfolio of world-class brands, Hilton has built a reputation for delivering exceptional service and unparalleled hospitality. As an employer, Hilton takes pride in fostering an award-winning workplace culture that values integrity, leadership, teamwork, ownership, and a sense of urgency in delivering outstanding results. The company is dedicated not only to its guests but also to the wellbeing and growth of its Team Members, offering a supportive and enriching work environment where individuals can thrive and advance their careers.
Joining Hilton means becoming part of an organization that has welcomed more than 3 billion guests globally and continues to set new standards in the travel and hospitality industry. Hilton's dedication to filling the earth with the light and warmth of hospitality is reflected in every role within the company. Employees are encouraged to bring their passion for service, a collaborative spirit, and a commitment to making every guest stay magical.
The role of Guest Service Agent at Hilton is pivotal in ensuring that every guest's experience begins and ends with a warm, efficient, and memorable interaction. This position is not just about managing check-in and check-out processes, but about embodying the spirit of hospitality by creating personalized and seamless experiences for guests. Guest Service Agents greet guests upon arrival, guiding them through check-in procedures, answering questions about hotel services and local attractions, and responding promptly to guest requests and concerns. They play a key role in promoting hotel amenities and up-selling services to enhance the guest experience and contribute to hotel revenue.
Hilton offers competitive compensation and a range of benefits designed to support the physical, emotional, and financial wellbeing of its Team Members. These include incredible travel perks that allow employees to enjoy stays at Hilton properties globally, stock purchase programs to help build financial security, paid parental leave, personalized caregiving support, mental health resources, generous paid time off, and comprehensive health and welfare plans. These benefits reflect Hilton's holistic approach to employee care and development.
Working at Hilton means joining an award-winning culture recognized repeatedly by Great Place to Work and Fortune as one of the World's Best Workplaces. Hilton is not just a place to work; it's a place to build a career surrounded by a community that values respect, inclusion, and professional growth. Whether you are starting your career in hospitality or seeking new opportunities, Hilton offers pathways for growth and the chance to make a lasting impact in an industry centered on service and guest satisfaction.
Joining Hilton means becoming part of an organization that has welcomed more than 3 billion guests globally and continues to set new standards in the travel and hospitality industry. Hilton's dedication to filling the earth with the light and warmth of hospitality is reflected in every role within the company. Employees are encouraged to bring their passion for service, a collaborative spirit, and a commitment to making every guest stay magical.
The role of Guest Service Agent at Hilton is pivotal in ensuring that every guest's experience begins and ends with a warm, efficient, and memorable interaction. This position is not just about managing check-in and check-out processes, but about embodying the spirit of hospitality by creating personalized and seamless experiences for guests. Guest Service Agents greet guests upon arrival, guiding them through check-in procedures, answering questions about hotel services and local attractions, and responding promptly to guest requests and concerns. They play a key role in promoting hotel amenities and up-selling services to enhance the guest experience and contribute to hotel revenue.
Hilton offers competitive compensation and a range of benefits designed to support the physical, emotional, and financial wellbeing of its Team Members. These include incredible travel perks that allow employees to enjoy stays at Hilton properties globally, stock purchase programs to help build financial security, paid parental leave, personalized caregiving support, mental health resources, generous paid time off, and comprehensive health and welfare plans. These benefits reflect Hilton's holistic approach to employee care and development.
Working at Hilton means joining an award-winning culture recognized repeatedly by Great Place to Work and Fortune as one of the World's Best Workplaces. Hilton is not just a place to work; it's a place to build a career surrounded by a community that values respect, inclusion, and professional growth. Whether you are starting your career in hospitality or seeking new opportunities, Hilton offers pathways for growth and the chance to make a lasting impact in an industry centered on service and guest satisfaction.
Job Requirements
- High school diploma or equivalent
- previous experience in hospitality or customer service preferred but not required
- excellent communication skills
- ability to work flexible hours including weekends and holidays
- strong customer service orientation
- ability to handle cash and payment transactions accurately
- team player with a positive attitude
- ability to stand for long periods
Job Qualifications
- High school diploma or equivalent
- previous experience in hospitality or customer service preferred
- strong communication and interpersonal skills
- ability to multitask and work efficiently in a fast-paced environment
- knowledge of hotel property management systems is a plus
- problem-solving skills and a guest-focused attitude
- basic computer skills including familiarity with point-of-sale systems
Job Duties
- Deliver a warm welcome by greeting guests upon arrival and completing check-in process including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
- support efficient check-out by processing guest departures including verifying charges, handling payments, issuing receipts, and using point-of-sale system accurately
- provide hotel and local knowledge by demonstrating comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
- promote hotel services by using up-selling techniques to recommend hotel amenities and maximize room and service revenue
- delight guests by responding to guest requests, resolving concerns with care and urgency, and managing messages and communications effectively
Job Criteria
Experience
No experience required
Job Location
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