Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $15.00
Work Schedule
Rotating Shifts
Day Shifts
Benefits
Incredible travel perks
Employee Stock Purchase Program
Paid parental leave
Personalized caregiving support
Crisis concierge
Mental Health Resources
Generous Paid Time Off
health benefits
retirement plans
Job Description
Hilton is a globally recognized leader in the hospitality industry, known for its rich history of delivering outstanding guest experiences and a diverse portfolio of world-class hotel brands. With over 3 billion guests welcomed worldwide, Hilton operates with a clear mission to fill the earth with the light and warmth of hospitality. The company is celebrated for its award-winning workplace culture, having earned repeated accolades on the World's Best Workplaces list by Great Place to Work and Fortune. The commitment to exceptional service and a welcoming environment places Hilton at the forefront of the travel and lodging industry, appealing to both guests and employees alike. Hilton’s workplace culture emphasizes integrity, leadership, teamwork, ownership, and a sense of urgency, fostering an atmosphere where every team member can thrive and contribute meaningfully to the guest experience.
The position of Guest Service Agent at Hilton is central to delivering the exceptional hospitality the brand is known for. This role goes beyond basic front desk operations; it is about creating memorable experiences that brighten guests' days and make their stays truly special. As a Guest Service Agent, you will be responsible for a wide range of guest interaction points, including warmly welcoming arrivals, managing efficient check-ins and check-outs, providing insightful information about hotel amenities and the local area, and promoting hotel services to enhance the guest experience and increase revenue. This role requires a passion for hospitality, strong communication skills, and the ability to handle guest requests and concerns promptly with care and professionalism.
Hilton supports its team members with extensive benefits designed to promote wellbeing, including incredible travel perks such as discounted stays at Hilton properties worldwide, employee stock purchase programs to help build financial futures, paid parental leave, personalized caregiving support, and crisis concierge services. In addition, team members have access to mental health resources through an Employee Assistance Program, generous paid time off to recharge, comprehensive health and welfare benefits, and robust retirement plans ensuring financial security for the future.
Working as a Guest Service Agent at Hilton means joining a company that values your growth and success, providing a supportive environment where you can start or advance your career in hospitality. Whether you are beginning your professional journey or looking to explore new opportunities, Hilton offers a dynamic and rewarding workplace that not only delivers exceptional guest experiences but also prioritizes the needs and development of its team members. Embrace the chance to be part of something special, where your work has a meaningful impact, and every interaction is an opportunity to shine in the vibrant world of hospitality.
The position of Guest Service Agent at Hilton is central to delivering the exceptional hospitality the brand is known for. This role goes beyond basic front desk operations; it is about creating memorable experiences that brighten guests' days and make their stays truly special. As a Guest Service Agent, you will be responsible for a wide range of guest interaction points, including warmly welcoming arrivals, managing efficient check-ins and check-outs, providing insightful information about hotel amenities and the local area, and promoting hotel services to enhance the guest experience and increase revenue. This role requires a passion for hospitality, strong communication skills, and the ability to handle guest requests and concerns promptly with care and professionalism.
Hilton supports its team members with extensive benefits designed to promote wellbeing, including incredible travel perks such as discounted stays at Hilton properties worldwide, employee stock purchase programs to help build financial futures, paid parental leave, personalized caregiving support, and crisis concierge services. In addition, team members have access to mental health resources through an Employee Assistance Program, generous paid time off to recharge, comprehensive health and welfare benefits, and robust retirement plans ensuring financial security for the future.
Working as a Guest Service Agent at Hilton means joining a company that values your growth and success, providing a supportive environment where you can start or advance your career in hospitality. Whether you are beginning your professional journey or looking to explore new opportunities, Hilton offers a dynamic and rewarding workplace that not only delivers exceptional guest experiences but also prioritizes the needs and development of its team members. Embrace the chance to be part of something special, where your work has a meaningful impact, and every interaction is an opportunity to shine in the vibrant world of hospitality.
Job Requirements
- High school diploma or equivalent
- Prior experience in customer service or hospitality preferred
- Excellent communication skills
- Ability to work varied shifts including weekends and holidays
- Proficiency in using reservation and point-of-sale systems
- Strong problem-solving skills
- Ability to maintain composure under pressure
Job Qualifications
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Strong communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Proficiency with point-of-sale systems and basic computer skills
- Positive attitude and a passion for hospitality
Job Duties
- Deliver a warm welcome by greeting guests and completing the check-in process including verification of details and bell service assistance
- Support efficient check-out by processing guest departures, handling payments, and issuing receipts accurately
- Provide comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist guests
- Promote hotel services by using up-selling techniques to recommend amenities and maximize revenue
- Respond to guest requests and concerns with care and urgency, managing communications effectively
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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