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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $24.00 - $25.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid vacation
paid sick days
hotel discounts
educational assistance
Paid parental leave
Life insurance
Short term disability insurance
long term disability insurance
employee perks
Job Description
Sonesta International Hotels is the 8th largest hotel company in the United States and is rapidly expanding its footprint with a diverse blend of full-service and focused hotels located in major cities across the country. With a portfolio that includes owned, managed, and franchised properties, Sonesta stands as a beacon of quality, service, and hospitality, trusted by travelers worldwide. The company has over 1000 properties across eight countries, emphasizing its global presence and commitment to bringing exceptional experiences to every guest at every stay. Sonesta’s mission is deeply rooted in the human side of hospitality, focusing on delivering service with... Show More
Job Requirements
- High school diploma or equivalent
- One year of previous hotel experience or retail customer service preferred
- Ability to speak, read, and write fluent English
- Professional verbal and written communication skills
- Valid driver’s license required
- Will be required to obtain a ServSafe certification
- May be required to obtain a TIPS certification
- Frequently standing up, bending, climbing, kneeling, and moving about the facility
- Carrying, lifting or pulling items weighing up to 50 pounds
- Frequently handling objects and equipment
- Standing for extended periods of time
- Will be required to work mornings, evenings, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- One year of previous hotel experience or retail customer service preferred
- Previous background from the extended stay industry preferred
- Ability to speak, read, and write fluent English, other languages beneficial
- Professional verbal and written communication skills
- Mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
- Problem solving, reasoning, motivating, organizational and training abilities preferred
- Experience with Microsoft Office and Opera systems preferred
- Will be required to obtain a ServSafe certification
- May be required to obtain a TIPS certification
- Valid driver’s license required
Job Duties
- Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards
- Register guests, issue room keys, and provide information on hotel services and room location
- Answer phones in a prompt and courteous manner
- Accurately process all cash and credit card transactions in accordance with established procedures including posting charges, completing cashier reports, preparing deposits, and securing assigned bank
- Maintain the security of cash, credit card transactions, and guest information
- Book guest reservations for individuals and groups, process cancellations, revisions, and updates
- Up-sell rooms to maximize revenue and follow seasonal demand reservation strategy
- Promote teamwork and quality service through daily communication and coordination with other shifts and management
- Service the shoppe and the pour ensuring guest services and compliance with local alcohol laws
- Fulfill guest special requests and ensure proper delivery of guest services
- Issue, control, and release guest safe-deposit boxes
- Comply with federal, state and local laws regarding health, safety, and alcohol services
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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