Guest Service Agent - Canopy by Hilton Sioux Falls Downtown

Hilton is a globally recognized leader in the hospitality industry, renowned for its commitment to delivering exceptional guest experiences across a wide portfolio of world-class hotels. With a legacy spanning over a century, Hilton has hosted more than 3 billion guests worldwide, embodying its founding vision to fill the earth with the light and warmth of hospitality. The company’s dedication to excellence has earned it repeated accolades, including recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. Hilton's diverse portfolio of brands caters to every type of traveler, offering unique experiences and impeccable service at every property. As an employer, Hilton fosters a welcoming and inclusive culture that emphasizes teamwork, integrity, leadership, accountability, and a passion for genuine hospitality. This dynamic environment encourages personal growth and professional development by providing ample opportunities, comprehensive training, and a suite of benefits designed to support the wellbeing of its Team Members.

The role of Guest Service Agent at Hilton is a pivotal position that goes beyond the standard duties of front desk operations. This role involves being the first and lasting point of contact for guests, ensuring they receive a warm and seamless check-in and check-out experience. Guest Service Agents are expected to deliver personalized service by greeting guests with genuine warmth, verifying reservation details, assigning rooms, issuing keys, and providing helpful information about the hotel's amenities and local area. They also assist with bell service when needed. On the check-out side, agents accurately process departures, handle payments, verify charges, and manage point-of-sale transactions efficiently. Additionally, Guest Service Agents act as ambassadors for Hilton by promoting hotel services and amenities through appropriate up-selling techniques to maximize revenue and enhance the guest experience.

Key to this role is the ability to address and resolve guest requests and concerns promptly and thoughtfully, ensuring every guest feels valued and cared for. This requires a well-rounded knowledge of hotel offerings, rates, promotions, and the surrounding area. Hilton values individuals who display integrity, leadership, and a strong sense of ownership in their work, bringing urgency and attention to detail to every moment in their day. Working as a Guest Service Agent at Hilton is more than a job—it’s an opportunity to be part of an award-winning workplace culture that supports your personal and professional growth with unmatched perks and benefits. These include incredible travel discounts, stock purchase programs, paid parental leave, caregiving support, mental health resources, generous paid time off, comprehensive health and dental plans, and retirement savings options. Hilton’s commitment to exceptional hospitality extends not just to guests but also to Team Members, making it an inspiring place to build a rewarding career in the hospitality industry.