Guest Service Agent

TownePlace Suites - Estero-Fort Myers/Coconut Point, managed by Essex Hotel Management, is a premier extended-stay hotel brand offering a comfortable and welcoming environment for guests traveling for business or leisure. TownePlace Suites is part of Marriott International's portfolio, known for its customer-centric approach and high standards of hospitality. Located in the vibrant area of Estero-Fort Myers near Coconut Point, this hotel serves as an ideal location for travelers looking for convenience, quality services, and a homelike atmosphere during their stay. Essex Hotel Management, a company with nearly 30 years of experience in hotel management, focuses on delivering exceptional guest experiences through its solution-driven philosophy and commitment to diversity, equity, and inclusion. This creates a positive environment not only for guests but also for employees, fostering growth and satisfaction among its team members.

The Guest Service Agent position at TownePlace Suites - Estero-Fort Myers/Coconut Point is a full-time role with a starting salary of $16.00 per hour. This position is crucial as it represents the first point of contact for guests and visitors, establishing the tone for their entire stay. The Guest Service Agent must provide exemplary customer service, ensuring every guest feels welcomed, valued, and attended to. The role involves handling various front desk duties including guest check-ins and check-outs, managing reservations, answering queries, and offering detailed information about the hotel's amenities and local attractions. This position requires a friendly and professional demeanor, excellent communication skills, and the ability to resolve guest concerns efficiently and effectively.

Candidates with prior Marriott or Fosse experience are highly preferred, emphasizing the importance of familiarity with Marriott's high service standards and operational systems. The role demands multitasking capabilities, attention to detail, and proficiency in relevant software like Microsoft Office. The Guest Service Agent also supports administrative tasks and maintains an organized front desk area to ensure smooth daily operations.

Essex Hotel Management values team members who embody its DRIVEN qualities: Dedicated, Responsive, Integrity-driven, Value-oriented, Engaged, and Nimble. This indicates a strong company culture focused on accountability, diversity, innovation, and engagement. The company is committed to inclusivity, providing equal employment opportunities to all individuals regardless of their protected status. Working as a Guest Service Agent in this environment offers opportunities for career development in hospitality, continuous learning, and the chance to be part of a respected management company dedicated to employee and guest satisfaction.