Guest Service Agent

Drury Hotels is a renowned hospitality company known for its commitment to exceptional guest experiences, employee satisfaction, and award-winning service culture. The Drury Plaza Hotel in College Station, Texas, is part of this distinguished hotel chain, located at 705 University Drive East. Drury Hotels have consistently been recognized for their dedication to both guests and team members, ranking among Newsweek's America's Greatest Workplaces for 2025. The company values not only the work employees do but also who they are, fostering an environment where staff feel truly valued and motivated. This dedication has led to a robust culture of career growth, work-life balance, and employee well-being. The hospitality industry at Drury emphasizes a positive and inclusive atmosphere, encouraging employees to thrive and grow within the organization. With over 200 internal promotions in the past year, Drury Hotels showcase a strong commitment to employee development and career advancement.

The Front Desk position at Drury Plaza Hotel, College Station offers a welcoming and dynamic role where you become the friendly and helpful face of the hotel, interacting directly with guests as they arrive and depart. Starting pay is $15 and up, with additional incentives such as a quarterly bonus opportunity totaling up to $3,200 annually, which is separate from the base salary. This role is perfect for individuals who thrive in a fast-paced environment and enjoy engaging with diverse guests and team members. The responsibilities extend beyond traditional front desk duties and include helping with breakfast and the 5:30 p.m. Kickback service, which adds a unique and social dimension to the role.

In this role, you will be expected to assist guests courteously and professionally, ensuring their stay is enjoyable and comfortable. Front desk tasks include checking guests in and out, promoting company programs, managing guest records, handling cash transactions, monitoring guest satisfaction, and resolving any problems that arise. The role also includes food preparation and service during designated meal times, requiring a versatile skill set and a commitment to hospitality excellence. Drury Hotels pride themselves on maintaining a high standard of integrity and service, and this role is central in upholding that culture. The ideal candidate is someone with a can-do spirit, who demonstrates warmth, attention to detail, and strong communication skills. Flexibility in work schedule, ability to multitask, and proficiency in English communication are essential.

The hotel also promotes a healthy work-life balance with flexible scheduling, paid time off, hotel discounts, and free room nights. Health benefits, including medical, dental, vision, prescription, life, and disability insurance, are offered along with participation in the Team Member Assistance Program. Retirement benefits include a company-matched 401(k) plan, ensuring long-term financial security for employees. Working at Drury means joining a community that is focused on growth, recognition, and respect. Immediate hiring ensures that newcomers can quickly join the team and start benefiting from the supportive and vibrant work environment Drury Hotels provide.