Guest Service Agent

Drury Hotels is a prominent hospitality company recognized for its commitment to exceptional guest service and fostering a positive work environment. With properties across the United States, including the location at 7939 Essen Park, Baton Rouge, Louisiana, Drury Hotels has built a reputation for delivering quality accommodations and memorable experiences to travelers. The company prides itself on creating a place where team members feel valued, appreciated, and empowered to grow both personally and professionally. This dedication to employee well-being and a supportive culture has earned Drury Hotels acclaimed recognition, including being ranked among Newsweek's America's Greatest Workplaces 2025. This accolade highlights the company's effort in creating an inclusive and rewarding atmosphere, ensuring that its staff can thrive and deliver excellent service.

Drury Hotels is currently seeking smiling, dynamic individuals to join their team as Front Desk Associates at their Baton Rouge location. As the first point of contact for guests, this role plays a vital part in shaping the overall guest experience by ensuring warm welcomes and smooth departures. Front Desk Associates serve as the friendly, helpful face of the hotel, responsible for greeting guests, processing check-ins and check-outs, and facilitating various guest service functions. Employees in this position actively contribute to the company's famous hospitality culture by delivering courteous and professional interactions that leave enduring positive impressions on visitors.

In addition to guest-related responsibilities, Front Desk Associates participate in other operational tasks such as promoting company programs and maintaining accurate guest records. They handle cash transactions with integrity, carefully monitor guest satisfaction levels, and promptly address any issues or concerns to guarantee comfort and convenience. The role also includes assisting with breakfast service and the popular 5:30 p.m. Kickback—a signature offering featuring food preparation, setup, service, and cleanup where team members might take on host or bartender duties. Emphasizing a team-oriented approach, the position requires individuals to uphold the highest service standards and embody Drury Hotels' core values.

The employment opportunity offers more than a typical hotel job; it invites passionate people who enjoy interacting with diverse guests and co-workers to join a firmly established hospitality brand that rewards dedication. Team members benefit from flexible scheduling options fostering work-life balance, the chance to earn quarterly bonuses up to $3,200 annually, and an array of health and well-being benefits including medical, dental, vision, prescription coverage, and life insurance. The company supports personal and career growth through mentorship, cross-training, comprehensive development plans, and management training programs, with over 200 internal promotions in the past year demonstrating commitment to advancement.

Prospective candidates who bring warmth, organizational skills, and an enthusiastic attitude will find a fulfilling career path at Drury Hotels. The company encourages individuals who can multitask effectively, handle financial transactions responsibly, and communicate clearly in English to apply immediately. This position is ideal for those who seek to be part of a respected, award-winning workplace that values each team member and promotes happiness and success on the job. If you are looking for a place to rise, shine, and work happy while delivering outstanding hospitality, Drury Hotels invites you to become a valued member of their team at the Baton Rouge location.