Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $18.50
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
hotel discounts
Referral Bonus
401(k)
Job Description
Drury Inn & Suites is a respected name in the hospitality industry, known for its commitment to providing guests with exceptional comfort and service. Located at 5175 28th Street SE in Grand Rapids, Michigan, this hotel embodies the values of quality hospitality and guest-centered experiences. As part of the larger Drury Hotels chain, the Drury Inn & Suites brand is dedicated to creating an environment where both guests and employees can thrive. The company is widely recognized for its award-winning workplace culture, having been ranked among Newsweek's America's Greatest Workplaces 2025. Their dedication to employee well-being, growth, and satisfaction makes Drury Hotels a preferred employer in the hotel industry.
This full-time position at Drury Inn & Suites in Grand Rapids offers a starting wage of $18.50 per hour and comprehensive benefits including health, dental, and vision insurance options. Employees also enjoy earned time off, hotel discounts, and referral bonuses, promoting a balanced work-life arrangement as well as opportunities for financial recognition and career advancement.
The role is centered around being the welcoming and reliable face of the hotel, responsible for delivering exceptional service to all guests as they arrive and depart. You'll ensure a warm, positive atmosphere not only for guests but also for the diverse team you're part of. The job includes key front desk responsibilities such as checking guests in and out, maintaining accurate guest records, handling cash transactions, promoting hotel programs, monitoring guest satisfaction, and effectively resolving any issues that arise. In addition to front desk duties, you will assist with the hospitality services offered during breakfast and the 5:30 p.m. Kickback service. This may include food preparation, setting up service areas, guest hosting or bartending, and cleaning up afterwards.
At Drury Inn & Suites, integrity, service, and hospitality are at the forefront. Employees are expected to uphold these values consistently, enhancing the overall guest experience by maintaining a friendly and courteous demeanor with a positive +1 service attitude. Drury offers more than just a job — it provides a platform for career growth through mentorships, cross-training, development plans, and management training, supported by a strong track record of internal promotions with over 200 team members advancing in just one year.
Beyond the professional value, employees benefit from incentives such as quarterly bonuses up to $3,200 annually, company-matched 401(k), and access to a Team Member Assistance Program that supports mental and emotional well-being. Flexible scheduling, paid time off, and free room nights further enhance job satisfaction, helping employees balance their work and personal lives effectively. Overall, this position is ideal for individuals who possess a can-do spirit, strong communication skills, attention to detail, and a warm, friendly approach to customer service. Join Drury Hotels and find a place where you truly belong and can build a rewarding career.
This full-time position at Drury Inn & Suites in Grand Rapids offers a starting wage of $18.50 per hour and comprehensive benefits including health, dental, and vision insurance options. Employees also enjoy earned time off, hotel discounts, and referral bonuses, promoting a balanced work-life arrangement as well as opportunities for financial recognition and career advancement.
The role is centered around being the welcoming and reliable face of the hotel, responsible for delivering exceptional service to all guests as they arrive and depart. You'll ensure a warm, positive atmosphere not only for guests but also for the diverse team you're part of. The job includes key front desk responsibilities such as checking guests in and out, maintaining accurate guest records, handling cash transactions, promoting hotel programs, monitoring guest satisfaction, and effectively resolving any issues that arise. In addition to front desk duties, you will assist with the hospitality services offered during breakfast and the 5:30 p.m. Kickback service. This may include food preparation, setting up service areas, guest hosting or bartending, and cleaning up afterwards.
At Drury Inn & Suites, integrity, service, and hospitality are at the forefront. Employees are expected to uphold these values consistently, enhancing the overall guest experience by maintaining a friendly and courteous demeanor with a positive +1 service attitude. Drury offers more than just a job — it provides a platform for career growth through mentorships, cross-training, development plans, and management training, supported by a strong track record of internal promotions with over 200 team members advancing in just one year.
Beyond the professional value, employees benefit from incentives such as quarterly bonuses up to $3,200 annually, company-matched 401(k), and access to a Team Member Assistance Program that supports mental and emotional well-being. Flexible scheduling, paid time off, and free room nights further enhance job satisfaction, helping employees balance their work and personal lives effectively. Overall, this position is ideal for individuals who possess a can-do spirit, strong communication skills, attention to detail, and a warm, friendly approach to customer service. Join Drury Hotels and find a place where you truly belong and can build a rewarding career.
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Ability to handle cash accurately
- Strong communication skills
- Ability to multitask and stay organized
- Ability to work flexible hours including weekends and holidays
- Ability to follow written and verbal instructions in English
Job Qualifications
- Warm and friendly manner in relating to and interacting with the public
- Demonstrated attention to detail while handling multiple tasks simultaneously
- Familiarity with handling money, making change, and using office machines in day-to-day activities
- Ability to speak and receive direction in English
- Willingness and ability to work alone as scheduled
Job Duties
- Serve as the happy, helpful face of our hotel to guests entering and departing our front door
- Assist guests in a friendly, efficient, courteous, and professional manner
- Perform front desk related functions, including checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution
- Assist with breakfast and 5:30 p.m. Kickback service, including food preparation, set up, guest service as host or bartender, and clean-up
- Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture
- Ensure an exceptional guest experience by providing courteous, friendly guest service with a +1 Service attitude
Job Criteria
Experience
No experience required
Job Location
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