Guest Service Agent

Pyramid Global Hospitality stands as a prominent leader in the hospitality management industry, boasting an impressive portfolio of over 200 hotels and resorts with more than 18,000 associates scattered across the United States, Caribbean, and Europe. This renowned company operates through several divisions, including Benchmark Resorts & Hotels, a distinguished collection of independent properties; Axiom Hospitality, its specialized European hotel management arm; and PYRAMIDWORKS, which provides integrated workplace and facilities management services. With corporate offices strategically located in Boston, The Woodlands in Texas, and London, Pyramid Global Hospitality skillfully blends global reach with a personal touch, consistently emphasizing exceptional service, operational excellence, and sustainable long-term partnerships.

At Pyramid, employees are at the core of the company’s success. The enterprise fosters a supportive and inclusive environment designed to empower associates to develop and advance their careers through collaboration with seasoned leaders, engagement with impactful projects, and exposure to a diverse range of brands and markets. Whether you are at the entry level or a seasoned professional, Pyramid offers continuous learning and growth opportunities within a culture that champions respect and empowerment. The company has earned numerous accolades including recognition as one of the best places to work by publications such as USA Today and The Boston Globe, along with top travel honors from Travel + Leisure, Conde Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, underscoring its strong commitment to quality and employee satisfaction.

The Hilton Garden Inn Seattle Downtown, operated by Pyramid Global Hospitality, prides itself on creating a workplace culture that values and nurtures its team members. It is well-regarded as one of the best employers in the Seattle area, seeking individuals who are passionate about hospitality and committed to delivering exceptional service. The hotel’s core values focus heavily on personal development, a strong people-first philosophy, and a collective desire for team members to succeed, ensuring that every employee contributes to creating outstanding guest experiences and memorable stays. The team strives to build a hotel atmosphere that guests want to visit repeatedly.

We are currently seeking motivated and personable candidates to join our Guest Services team as Guest Services Agents. This full-time position, offering competitive compensation at $23.00 per hour, invites individuals who enjoy engaging with diverse guests and making a lasting first impression. The role involves warmly welcoming guests, assisting with luggage, providing valuable insights about the hotel’s amenities, and sharing local knowledge to enhance the guest's stay. The Guest Services Agent acts as the face of the hotel upon guest arrival, contributing significantly to creating a welcoming and smooth check-in experience.

This role is ideal for those who thrive in social environments, possess excellent interpersonal skills, and have a strong desire to make a positive impact on guests and coworkers alike. Duties include escorting guests to their rooms, explaining hotel features, opening doors with a friendly demeanor, and maintaining a well-organized lobby space. The Hilton Garden Inn Seattle Downtown and Pyramid Global Hospitality provide a supportive work environment with comprehensive benefit offerings, including medical, dental, vision, disability, and life insurance, a 401(k) plan, paid time off, and holiday pay. Additionally, part-time associates receive 401(k) and sick time accrual.

By joining Pyramid Global Hospitality as a Guest Services Agent, you become part of a company that values inclusion, career development, and delivering outstanding hospitality experiences. We encourage candidates who bring enthusiasm, professionalism, and dedication to guest satisfaction to apply and embark on a rewarding career path in an internationally recognized hospitality brand.