Guest Service Agent

Drury Hotels is a nationally recognized hospitality company known for its commitment to exceptional guest service and employee satisfaction. Established with a focus on providing guests with comfortable accommodations and outstanding experiences, Drury Hotels has grown into a trusted name in the hotel industry. The Drury Plaza Hotel located at 700 N. Water Street in Milwaukee, Wisconsin, exemplifies the company's dedication to quality and comfort in an inviting setting. This location serves business travelers, tourists, and families alike, offering a blend of tradition and modern convenience that reflects the vibrant city around it.

Being part of Drury Hotels means more than just holding a job; it means being a valued member of a community that truly cares about its employees and guests. The company fosters a culture of respect, growth, and opportunity, contributing to its reputation as one of Newsweek's America's Greatest Workplaces for 2025. Drury Hotels offers flexible scheduling to promote work-life balance, competitive compensation, and a suite of benefits aimed at supporting team members both inside and outside of work.

The Front Desk Agent position at Drury Plaza Hotel is an essential role serving as the welcoming face of the hotel. This role is designed for individuals who enjoy interacting with guests and take pride in delivering top-notch service with a positive attitude. The Front Desk Agent is responsible for a variety of duties including greeting guests, checking them in and out, assisting with guest inquiries, and ensuring an overall exceptional experience. This role also involves promoting company programs, maintaining guest records, handling cash transactions, and resolving issues with professionalism and care.

In addition to front desk responsibilities, this position supports the hotel's breakfast service and evening Kickback service, which may require setting up food, serving guests, bartending, and cleaning. The role demands a high standard of integrity and hospitality, reflecting the Drury culture through every guest interaction and coworker relationship.

Drury Hotels values employees who are friendly, organized, and able to handle multiple tasks efficiently. Successful candidates will demonstrate keen attention to detail, comfort with cash handling and office equipment, and the ability to communicate clearly in English. This position offers an opportunity for immediate hire and is ideal for individuals seeking a rewarding job in a supportive environment where career growth is encouraged through mentorship, training, and internal promotions.