Guest Service Agent

Drury Plaza Hotel located at 828 Paseo de Peralta in Santa Fe, New Mexico, is a proud member of the Drury Hotels family, recognized nationally for its exceptional hospitality services and outstanding workplace environment. Drury Hotels has a reputation for creating welcoming atmospheres not only for guests but also for its employees, ensuring that everyone who joins the team truly belongs and is valued. This establishment is renowned for maintaining high standards of service, attention to detail, and fostering a culture where employees are empowered to thrive. As an award-winning company ranked among Newsweek's America’s Greatest Workplaces in 2025, Drury Hotels emphasizes career growth, work-life balance, and comprehensive benefits for its team members.

The role available at Drury Plaza Hotel Santa Fe is a multifaceted position that centers on providing an exceptional guest experience from the moment guests enter through the front door until their departure. This position requires a dynamic individual who is personable, organized, and ready to serve as the friendly face of the hotel. Candidates will assist guests by checking them in and out, managing guest records, handling cash transactions, and resolving any issues that may arise with professionalism and care. Beyond front desk responsibilities, the role includes actively participating in food service during breakfast and the 5:30 p.m. Kickback, which may involve food preparation, setup, guest hosting, bartending, and clean-up duties.

Drury Plaza Hotel offers a rewarding work environment where employees are more than just staff members; they are part of a community. The company supports its employees through mentorship programs, cross-training opportunities, development plans, and management training aimed at helping team members achieve career advancement. With over 200 internal promotions last year, this role offers not only a job but a path for professional growth.

Moreover, Drury cares deeply about the well-being of its team, providing comprehensive medical, dental, vision, prescription, life, and disability insurance plans. Employees benefit from a flexible schedule designed to promote a healthy work-life balance, with paid time off and generous hotel discounts, including free room nights. There is also a quarterly bonus opportunity that can add up to $3,200 annually, in addition to a competitive base salary. Retirement benefits include a company-matched 401(k) plan, securing future financial stability.

This position is an immediate hire, welcoming candidates who bring a warm, can-do spirit and a commitment to delivering friendly, efficient, and professional service. The ideal candidate is skilled in multitasking, highly organized, and capable of working independently as scheduled. Fluency in English, attention to detail, and the ability to operate office machines and handle cash accurately are essential. Drury Hotels believes in rewarding hard work and dedication, making this an excellent opportunity for individuals seeking a fulfilling career in hospitality where they can rise, shine, and work happy.