Guest Service Agent

Sonesta International Hotels is the 8th largest hotel company in the United States, renowned for its rapid growth and expansive portfolio. As a leading hospitality company, Sonesta blends the best of full-service and focused hotels across major cities. Their portfolio includes owned, managed, and franchised properties located throughout the US and other parts of the world, giving the brand a presence in over 1000 properties spanning eight countries and continuing to grow. Sonesta is widely recognized for delivering exceptional service driven by a human-centric approach, embodying passion in hospitality, loyalty with purpose, and unforgettable guest experiences that foster genuine connections. The company's ethos centers on the motto "Together We Thrive," emphasizing quality, value, and unparalleled hospitality with dedication to every guest and every stay.

The Guest Services Agent (GSA) role at Sonesta International Hotels is critical in delivering on the company’s mission and success. The GSA acts as the first point of contact for guests, serving as the face and representative of the Sonesta brand. This position includes managing front desk operations during their shift and supporting the Operations Manager. The GSA ensures smooth guest relations and oversees front desk technology systems, contributing significantly to guest satisfaction and operational efficiency. Responsibilities range from registering guests and issuing room keys to handling cash and credit card transactions accurately. The GSA must promote teamwork, uphold security protocols, and follow legal compliance regarding hospitality and beverage service. Working as a GSA provides an opportunity to thrive in a dynamic hospitality environment while upholding Sonesta’s Gold Standard of guest excellence.

This hourly position offers competitive wages ranging from $24 to $25 per hour, with the base pay varying according to job knowledge, skills, and experience. Sonesta also places a strong emphasis on personal and professional development, offering a rewarding workplace with meaningful benefits that support the health, security, and well-being of employees and their families. The role is suited for motivated individuals who enjoy engaging with guests, problem-solving, and contributing to high-quality customer service experiences in the hotel industry. With opportunities to interact directly with guests and build lasting impressions, the GSA is integral to maintaining the reputation and operational success of Sonesta International Hotels.