Guest Service Agent

HHM Hotels is a reputable and growing hotel chain known for delivering exceptional guest experiences and maintaining high standards of hospitality. Dedicated to providing quality service, HHM Hotels successfully combines comfort, convenience, and an inviting atmosphere that encourages guests to return time and again. The company prides itself on fostering a positive work culture that values inclusivity, diversity, and professional growth. Committed to equal opportunity employment, HHM Hotels embraces people from all backgrounds and aims to create an environment where every employee feels supported and valued. They offer various opportunities for career advancement and professional development, aligning with their core values of excellence, agility, and accountability.

The Guest Service Agent position at HHM Hotels is a vital role focused on delivering outstanding customer service from the moment guests arrive. This role involves greeting, registering, and servicing guests in a friendly and courteous manner, ensuring all interactions uphold the hotel brand and sustainability standards. As the first point of contact, the Guest Service Agent plays a crucial role in creating a positive and lasting impression by attentively addressing guest needs and requests.

The responsibilities of this role include managing room assignments and registrations, verifying methods of payment and credit approvals, making and confirming reservations, as well as processing payments and billing accurately. The Guest Service Agent is also responsible for handling guest messages, responding promptly to inquiries, resolving complaints while escalating as necessary, and ensuring the security of guests' valuables. Additionally, this role supports backend bookkeeping activities such as balancing accounts and auditing. Safety and cleanliness are priorities, with expectations to follow safety protocols and provide assistance during busy periods, including helping in the breakfast area or assisting with luggage.

This position requires standing for extended periods, some physical activity such as lifting up to 25 pounds, bending, and reaching. The work schedule may vary, including holidays, weekends, and alternate shifts. HHM Hotels encourages those interested in developing a career within the hospitality industry to apply, as growth opportunities exist toward supervisory and management roles in front office or sales departments.

The company offers a competitive wage structure for both full-time and part-time employees along with comprehensive benefits such as medical, dental, and vision insurance, paid time off, and a 401k matching program. Additional perks include daily pay options, free basic life insurance, 24/7 access to confidential health and wellness resources, travel discounts, commuter benefits, employee assistance programs, professional development opportunities, and referral bonuses. Joining HHM Hotels as a Guest Service Agent means becoming part of a team that values excellence, adaptability, and a commitment to serve with heart and integrity.