Guest Service Agent

Greensboro, NC, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

flexible scheduling

Job Description

Daly Seven is a renowned hospitality brand known for its commitment to offering exceptional guest experiences across its network of hotels. With a focus on delivering comfort, convenience, and personalized service, Daly Seven has established itself as a trusted name in the lodging industry. Emphasizing a warm and welcoming atmosphere, Daly Seven properties combine modern amenities with a friendly, local touch to ensure every visitor feels at home. The company operates multiple hotel locations, each staffed with professionals dedicated to making every guest stay memorable and enjoyable through attention to detail and seamless service.

As a Guest Service Agent at Daly Seven, you play a pivotal role far beyond that of a traditional front desk employee. You act as the brand ambassador, representing the company’s values and commitment to excellence at every interaction. Your role is to provide a friendly, fast, and accurate service that makes guests feel welcomed and valued from the moment they arrive until they depart. Acting as a local expert, you offer informative guidance about nearby attractions, dining options, and events, using available resources like maps and publications to enhance their stay.

Your responsibilities also include managing the check-in and check-out processes efficiently while handling reservations and ensuring accuracy in every transaction. Safety and security are critical elements of your job, requiring you to be attentive and proactive in maintaining a secure environment by reporting hazards and managing emergency protocols. The role demands excellent organizational skills, a keen eye for detail, and the ability to handle guest concerns with professionalism and genuine care.

This position requires someone who thrives in a dynamic customer-facing environment and values creating lasting positive impressions. Prior experience in hotel brands or customer service is preferred, along with strong verbal and written communication skills, computer proficiency, and physical stamina to carry out various duties efficiently. Working as a Guest Service Agent at Daly Seven offers an opportunity to develop your career in hospitality while being part of a team that values dedication, teamwork, and a passion for exceptional customer service.

Job Requirements

High school diploma or equivalent
prior experience in hotel or customer service roles preferred
excellent verbal and written communication skills
computer proficiency
ability to stand for extended periods
ability to lift up to 10 pounds
ability to bend, stoop, and regularly use stairs

Job Qualifications

Prior hotel brand experience and/or customer service experience preferred
excellent verbal and written skills
computer proficiency
strong interpersonal and communication abilities
ability to handle multiple guest interactions efficiently
problem-solving skills in a fast-paced environment

Job Duties

Greet guests with warmth, checking them in and out with friendliness, speed, and accuracy
be the go-to expert for local attractions, restaurants, and events, using specific publications and maps to provide directions
handle guest complaints with professional care and concern
promote our franchise membership club and help guests secure future stays at your hotel and other Daly Seven properties
if our hotel is full, proactively help guests find lodging via referrals
maintain accuracy in handling cash, managing the cash drawer, and balancing shift reports daily
take and record reservations accurately, verify credit card validity, and stay updated on daily and future reservation status
operate the switchboard, master computer operations including shutdown procedures, and maintain the location of the ADA box
ensure the lobby and office are clean at all times, and expertly set up the continental breakfast and coffee service
act as a vital part of our security team by reporting potential hazards and investigating alleged injuries in the absence of a manager
maintain knowledge of emergency procedures, the fire system including shutting off false alarms, and the location of emergency lights and utility cut-offs including gas, electric, and water
complete Incident Reports for guests or Accident Reports for employees when necessary