Guest Service Agent

Drury Inn & Suites located at 2715 N. Glenstone, Springfield, Missouri, is part of Drury Hotels, a well-established hospitality company known for its commitment to creating a welcoming workplace environment where employees feel valued and empowered. Drury Hotels prides itself on providing much more than just job opportunities, emphasizing a strong sense of community and belonging between its team members and guests. The company has earned national recognition, including being ranked among Newsweek's America’s Greatest Workplaces 2025, reflecting its dedication to employee satisfaction, career growth, and exceptional service standards.

Drury Hotels operates in the hospitality industry, primarily focusing on providing high-quality lodging experiences for travelers. Their properties are designed to offer comfort, convenience, and friendly service, helping guests to feel at home no matter where they travel. The hotel environment is vibrant and fast-paced, requiring team members who are attentive, courteous, and motivated to uphold the company's excellent reputation.

This particular role at Drury Inn & Suites is designed for individuals who take pride in delivering superior customer service and who thrive in a dynamic, guest-facing environment. The position centers around being the welcoming and helpful face of the hotel, ensuring that every guest’s visit is memorable through positive interactions and attentive service. As a front desk associate and general support team member, the individual will engage in various duties that range from checking guests in and out, handling cash and guest records, promoting company programs, to assisting with meal services like breakfast and the 5:30 p.m. Kickback.

Drury Hotels places high importance on work-life balance, offering flexible schedules to accommodate diverse lifestyles alongside competitive benefits. Employees are rewarded through quarterly bonus opportunities that can total up to $3,200 annually, separate from the base salary. The hotel promotes career development through mentorship, cross-training, and multiple avenues for advancement, evident in the over 200 internal promotions achieved within a single year. Comprehensive health and wellness benefits, including medical, dental, vision, prescription, life, and disability insurance, are extended to employees, along with a company-matched 401(k) retirement plan and a Team Member Assistance Program.

Working at Drury Inn & Suites means being part of a corporate culture that values integrity, service, and hospitality. Team members are encouraged to maintain a positive, professional attitude and to deliver service with a +1 Service attitude that exceeds guest expectations. The role also requires a blend of multitasking, communication skills, and attention to detail, making it ideal for individuals who enjoy a vibrant workplace and aim to grow within the hospitality field. Immediate hiring indicates an urgent need to expand the team with enthusiastic and dedicated individuals ready to contribute to the hotel's success and guest satisfaction.

In summary, this role offers not only a job but a meaningful career path with opportunities for personal and professional growth in one of the most respected hotel brands in the United States. Candidates will find a supportive and inclusive work environment where their efforts are recognized and valued, setting the foundation for long-term employment and advancement in the hospitality industry.