Guest Service Agent

Daly Seven is a prominent hotel franchise known for delivering exceptional hospitality experiences to travelers and guests. As a well-established brand in the hotel industry, Daly Seven prioritizes guest satisfaction, comfort, and personalized service. Each of their properties is designed to provide a welcoming atmosphere where guests can feel at home, supported by a team of dedicated professionals committed to maintaining high standards of service and hospitality. Daly Seven has positioned itself as a leader in the market by blending modern amenities with a community-focused approach, offering guests not only comfortable stays but also valuable local insights.

The role of Guest Service Agent at Daly Seven is a vital position that extends beyond the traditional responsibilities of a front desk agent. The Guest Service Agent is more than just a check-in desk representative; they are the brand ambassador representing Daly Seven's values and commitment to exemplary customer service. This role involves creating seamless and memorable guest experiences marked by speed, accuracy, and genuine care. Employees in this role act as local experts, providing guests with valuable information about nearby attractions, dining options, and events, enhancing the guest experience with insider knowledge that makes every stay unique.

As a Guest Service Agent, your core mission is to make every guest feel welcomed and valued. This involves not only managing routine check-in and check-out procedures efficiently but also addressing guest concerns with professionalism and empathy. You will actively promote the Daly Seven franchise membership club, helping guests secure bookings at this and other Daly Seven locations, thereby encouraging brand loyalty and repeat business. Additionally, when the hotel reaches capacity, you will assist guests in locating alternative accommodations through trusted referrals, ensuring a positive experience even when rooms are limited.

A strong attention to detail is essential in this role. Responsibilities include maintaining cash handling accuracy, balancing shift reports, and managing reservations precisely, including verifying credit card information. You will operate systems and switchboards crucial to daily operations and maintain the cleanliness and setup of the lobby and breakfast area to reflect Daly Seven's high standards of hospitality.

Safety and security are paramount at Daly Seven, and as a Guest Service Agent, you will play a critical role in maintaining a secure environment for guests and employees. This includes reporting potential hazards, investigating incidents in the absence of management, and understanding emergency procedures, including fire system management and utility controls. Your vigilance contributes directly to the overall safety and well-being of everyone on the premises.

This role requires strong communication skills, both verbal and written, as well as computer proficiency and the physical ability to handle tasks that require standing for long periods, lifting, bending, and navigating stairs. Previous experience in hotel brands or customer service is highly preferred, as is the ability to work professionally under pressure while maintaining a positive attitude.

Joining Daly Seven as a Guest Service Agent means becoming part of a dynamic team focused on quality service, guest satisfaction, and operational excellence. The company offers a supportive work environment where employees are encouraged to grow their skills and foster meaningful connections with guests and coworkers. This position is crucial in shaping the guest journey and helping Daly Seven continue to be recognized as a top choice in the hospitality industry.