Guest Service Agent

HHM Hotels is a renowned hospitality company committed to delivering exceptional guest experiences across its diverse portfolio of properties. Known for its dedication to quality service and operational excellence, HHM Hotels prides itself on fostering an inclusive and welcoming environment for both guests and employees. As an equal-opportunity employer, the company values diversity and inclusivity, ensuring fair treatment and equal access to opportunities regardless of race, color, gender identity, sexual orientation, age, disability, veteran status, or any other legally protected characteristic. HHM Hotels continuously invests in its people and communities, striving to uphold its core values embodied in the principles of People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It.

The Guest Service Agent role at HHM Hotels offers a dynamic opportunity for individuals passionate about hospitality and providing top-tier customer service. This position involves warmly greeting guests, registering and assigning rooms, establishing payment methods, making and confirming reservations, and addressing various guest needs promptly and courteously. The role requires strong communication skills as the agent acts as the first point of contact, setting the tone for the entire guest experience. Additionally, Guest Service Agents manage tasks such as handling guest complaints professionally, securing valuables, performing bookkeeping duties including balancing accounts and conducting audits, and actively working towards improving guest satisfaction scores by delivering outstanding service.

This position offers a clear career progression path, potentially advancing to roles such as Front Desk Supervisor, Sales Coordinator, Front Office Manager, or Sales Manager within the company. HHM Hotels supports its employees' growth and development, encouraging continuous learning and professional advancement.

Working as a Guest Service Agent involves versatility and flexibility, often requiring the agent to assist in breakfast areas, help guests with luggage during busy periods, and adhere to safety protocols including the use of protective equipment and compliance with OSHA standards. The work environment may involve standing for extended periods, walking, lifting, bending, and other physical activities.

HHM Hotels values its employees by providing competitive wages for both full-time and part-time positions, alongside a comprehensive benefits package. These benefits include medical, dental, and vision health insurance, paid time off, 401k company match, daily pay, and free basic life insurance. Additional perks such as 24/7 access to confidential work-life resources, travel discounts, commuter transit and parking benefits, employee assistance and wellness programs, educational and professional development opportunities, and a referral bonus program contribute to an enriching and supportive workplace.

The Guest Service Agent role is ideal for candidates with a high school diploma or equivalent, previous customer service experience, and preferably knowledge of Property Management Systems (PMS). This position is essential for maintaining the high standards of service and hospitality that HHM Hotels is known for, ensuring that every guest feels welcomed, valued, and cared for during their stay.