Guest Service Agent

Drury Plaza Hotel, located at 705 University Drive East in College Station, Texas, is a renowned hotel establishment known for offering exceptional hospitality and an inclusive working environment. Drury Hotels is more than just a place to work; it's a community where employees belong, grow, and thrive. Committed to providing guests with top-notch experiences, Drury Hotels fosters a culture of respect, diversity, and professional development. Recognized among Newsweek's America’s Greatest Workplaces 2025, Drury Hotels prides itself on being a leader in the hospitality industry with a focus not only on guest satisfaction but also on employee well-being and career advancement.

The role available at Drury Plaza Hotel is a front desk and guest service position for a 3PM-11PM shift, ideal for individuals who are customer-focused and enjoy working in a fast-paced, dynamic environment. The primary responsibility of this role is to serve as the welcoming face of the hotel, ensuring that every guest encounter is warm, friendly, and professional. This position goes beyond traditional front desk duties, involving assistance with breakfast and evening Kickback service, which includes food preparation, setup, guest service as either a host or bartender, and cleanup. This multifaceted role offers a unique opportunity for individuals to engage in a variety of tasks that enrich the overall guest experience.

Employees in this position can expect a robust benefits package that includes incentives such as a quarterly bonus opportunity up to $3,200 annually, flexible scheduling to balance work and personal life, paid time off, hotel discounts, and free room nights. In addition, Drury Hotels provides career growth opportunities through mentorship, cross-training, development plans, and management training, exemplified by over 200 internal promotions in the previous year. Health and well-being are also priorities, with medical, dental, vision, prescription, life, and disability insurance options available, along with a Team Member Assistance Program. The company also supports employees' futures through a company-matched 401(k) retirement plan.

At Drury Plaza Hotel, the desired candidate will thrive in a role that requires multitasking with a can-do spirit and a unique personality. This position is not only about meeting guests’ needs but embracing the Drury culture and contributing positively to the team environment. Successful candidates will demonstrate excellent communication skills, a warm and friendly demeanor, and an ability to handle money and office machinery efficiently. The role demands attention to detail, the capability to handle multiple responsibilities simultaneously, and the initiative to work independently as scheduled. Starting immediately, this role offers a chance to work happy and shine in a supportive, respected hotel chain dedicated to employee satisfaction and guest happiness.