Guest Service Agent

Drury Inn & Suites located at 3220 Gate City Blvd., Greensboro, North Carolina, is part of the esteemed Drury Hotels chain, a reputable hospitality company known for its commitment to delivering exceptional guest experiences and fostering a work environment where employees are valued and supported. Drury Hotels is celebrated for creating inclusive workplace cultures that prioritize work-life balance, employee growth, and wellbeing. Recognized as one of Newsweek's America\'s Greatest Workplaces 2025, Drury Hotels continues to set high standards in the hotel industry by combining excellent service with a supportive team atmosphere. The Greensboro location maintains this tradition by offering guests comfortable accommodations and outstanding hospitality, making it a preferred choice for travelers in the area.

The position available at Drury Inn & Suites, Greensboro, is geared towards individuals who want to contribute positively to a vibrant hotel environment. This role is not just about employment; it\'s about belonging and growing within a company that champions its team members. The employment is immediate and offers flexible scheduling options across multiple shifts including morning, afternoon, mid, and bar shifts, catering to a variety of lifestyles and commitments.

As a front-facing team member, you will serve as the happy, helpful face of the hotel, interacting warmly and efficiently with guests as they arrive and depart. This role demands a positive attitude, excellent communication skills, and the ability to juggle multiple responsibilities seamlessly. Duties encompass front desk operations such as checking guests in and out, promoting company programs, managing guest records, handling cash, and resolving any issues to enhance guest satisfaction. Additionally, you will also support food service functions including breakfast assistance and the evening Kickback service, which involves food preparation, guest hosting or bartending, and cleanup.

Drury Hotels emphasizes career development, offering mentorship, cross-training, management training, and development plans with a strong track record of internal promotions. Team members enjoy an attractive benefits package including quarterly bonuses, paid time off, hotel discounts and free room nights, comprehensive health coverage including medical, dental, vision, prescription, life and disability insurance, a team member assistance program, and a company-matched 401(k) plan. These benefits reflect Drury Hotels\' commitment to health, wellness, and financial security for its employees.

Joining Drury Inn & Suites means embracing a culture of integrity, service, and hospitality. You will be expected to bring a +1 Service attitude — going above and beyond to ensure that every guest interaction is outstanding. The position is ideal for friendly, highly organized individuals who are detail-oriented, capable of multitasking, and comfortable handling money and operating office equipment. English proficiency is required, both in speaking and interpreting written and verbal directions. Independence in work is also crucial as you will sometimes work alone during your shifts.

This role at Drury Inn & Suites is perfect for someone who seeks not only a job but a career with a reputable hotel brand that rewards dedication and promotes from within. Whether you are seeking to build hospitality skills, expand your career opportunities, or be part of a supportive team, Drury Hotels offers the environment and tools to help you succeed. Come rise, shine, and work happy with Drury Inn & Suites in Greensboro, where your contribution is recognized and your growth is encouraged.