Guest Service Agent

HHM Hotels is a renowned hospitality company dedicated to providing exceptional lodging and customer service experiences. With a strong presence in the hotel industry, HHM Hotels blends comfort, convenience, and superior service to ensure guests feel welcomed and valued throughout their stay. The hotels operated under HHM are designed to meet the diverse needs of travelers, from business guests to families and vacationers, delivering high standards of cleanliness, professionalism, and guest satisfaction. HHM Hotels prides itself on a team-oriented environment that encourages employee growth, diversity, and innovation within the rapidly evolving hospitality sector. The company's commitment to excellence and guest-focused culture has positioned it as a trusted name in the hotel business.

This open position is for a Front Desk Associate, a critical role within the hotel’s front office team. The successful candidate will be responsible for greeting guests warmly, registering arrivals promptly, and managing all guest services with utmost professionalism and courtesy. The role emphasizes adherence to hotel and brand standards as well as sustainability protocols, ensuring not only guest satisfaction but also responsible business practices. With compensation offered at $21.00 per hour, this role offers both full-time and part-time opportunities within a dynamic and supportive environment.

Key responsibilities include welcoming guests immediately upon arrival, assisting with their needs, and efficiently registering and assigning rooms. The associate will handle payments, confirm reservations, and manage communications through telephone and property management systems. Additionally, this role entails addressing guest requests and resolving any complaints in a timely manner, escalating issues when necessary. The associate may assist in breakfast areas or with guest luggage during peak times or staff shortages, showcasing flexibility and teamwork.

Beyond the reception tasks, the Front Desk Associate will also engage in routine bookkeeping activities such as balancing accounts and conducting audits, ensuring financial accuracy and transparency. The position demands a vigilant focus on safety, requiring adherence to MSDS and OSHA standards and the appropriate use of protective safety equipment. Candidates should be aware of guest satisfaction metrics and actively work to improve the overall guest experience. This role offers a clear career path with opportunities for advancement to supervisory positions such as Front Desk Supervisor, Sales Coordinator, Front Office Manager, or Sales Manager, making it suitable for individuals aspiring to grow within the hospitality industry.