Guest Service Agent

Drury Inn & Suites, located at 5175 28th Street SE, Grand Rapids, Michigan 49512, is part of the renowned Drury Hotels brand, known for its commitment to exceptional guest experiences and employee satisfaction. Drury Hotels is a hospitality company that emphasizes a people-first approach, not only for its guests but also for its team members. The company has been recognized among Newsweek's America's Greatest Workplaces 2025, reflecting its focus on creating an inclusive, supportive, and rewarding work environment. Drury Hotels prides itself on offering more than just a job - it’s a place where employees belong, grow, and thrive both personally and professionally.

This full-time position at Drury Inn & Suites offers a competitive starting wage of $18.50 per hour, with valuable benefits options including health, dental, and vision insurance. Additional perks include earned paid time off, hotel discounts, and referral bonuses. Employees at Drury Hotels also have access to various wellness and retirement benefits, such as medical, prescription, and life insurance, a company-matched 401(k) plan, and a Team Member Assistance Program. With flexible schedules and a culture that values work-life balance, Drury Hotels seeks individuals who can contribute positively to their team and guest experiences.

The role involves serving as the welcoming and helpful face of the hotel, ensuring guests receive exceptional service from arrival to departure. Responsibilities include assisting guests with check-in and check-out, managing cash handling, maintaining guest records, promoting company programs, and resolving any issues to enhance guest satisfaction. The position also supports breakfast and evening Kickback services, which may include food preparation, set up, guest hosting, bartending, and clean-up duties. Employees are expected to uphold the highest standards of integrity, service, and hospitality, embodying Drury’s culture through their positive attitudes and professional presentation.

Drury Hotels values team members who are warm, friendly, highly organized, attentive to detail, and capable of multitasking in a fast-paced environment. Candidates should be comfortable handling money, operating office machines, and communicating effectively in English. The willingness and ability to work independently when scheduled is essential. The company prioritizes career growth opportunities, offering mentorship, cross-training, development plans, and management training, with over 200 internal promotions reported last year alone.

Joining Drury Inn & Suites means not only advancing your career in hospitality but also becoming part of a supportive community that values your contributions and encourages your professional development. With quarterly bonus opportunities of up to $3,200 annually, flexible scheduling, and a range of benefits tailored to support your health and well-being, Drury Hotels provides a fulfilling workplace where dedicated employees can truly Shine, Rise, and Work Happy.