Guest Service Agent

Drury Inn & Suites located at 8540 W. Interstate 40, Amarillo, Texas, is part of the renowned Drury Hotels brand, known for its exceptional hospitality and commitment to providing comfortable and memorable stays for guests. Drury Hotels stands out in the hospitality industry through its emphasis on guest satisfaction, employee growth, and well-being, making it a top choice for travelers and professionals alike. The hotel offers contemporary accommodations with modern amenities, catering to both business and leisure travelers looking for a welcoming environment and excellent service. As a member of this respected hotel chain, Drury Inn & Suites Amarillo operates with a strong focus on quality, integrity, and customer care.\n\nThe Front Desk Representative role at Drury Inn & Suites Amarillo is a key position responsible for ensuring guests have positive and welcoming experiences from the moment they arrive until their departure. Serving as the friendly face of the hotel, this role requires excellent interpersonal and communication skills to assist guests efficiently and courteously. The ideal candidate will be warm, organized, and able to multitask effectively while maintaining high standards of professionalism and hospitality. This role involves managing front desk operations such as guest check-ins and check-outs, cash handling, promoting company programs, maintaining guest records, monitoring satisfaction, and resolving issues promptly. Besides these critical front desk duties, the representative also assists with meal services, including helping at breakfast and the 5:30 p.m. Kickback service, which might include food preparation, setup, guest hosting, bartending, and cleanup.\n\nWorking at Drury Inn & Suites means being part of a team that values work-life balance, career development, and health well-being. Employees enjoy competitive incentives including potential quarterly bonuses up to $3,200 annually, flexible scheduling, paid time off, hotel discounts, and free room nights. Additionally, the hotel offers comprehensive health benefits such as medical, dental, vision, prescription coverage, life and disability insurance, and a Team Member Assistance Program. Retirement plans with company-matched 401(k) are also provided, further supporting employees' future security. Drury Hotels has received accolades such as being ranked among Newsweek's America's Greatest Workplaces 2025, signifying a positive and supportive work environment. Immediate hiring is underway, inviting enthusiastic individuals to join a team where they can rise, shine, and work happy while making meaningful contributions to guest satisfaction and the company culture.