Guest Service Agent

Drury Inn & Suites located at 8540 W. Interstate 40, Amarillo, Texas, is part of the well-renowned Drury Hotels chain. Drury Hotels is a hospitality leader known for providing guests with exceptional experiences coupled with warm, friendly service. The company is distinguished for its commitment to its team members, offering a workplace environment where employees feel they truly belong. With a reputation as one of America’s Greatest Workplaces 2025 as ranked by Newsweek, Drury Hotels is a company that values its staff and invests in their growth and well-being. This hotel chain prioritizes a culture of respect, integrity, and continuous development, ensuring that team members have opportunities to excel and build rewarding careers within the organization.

The role open at Drury Inn & Suites is a Front Desk Agent position. This role functions as the crucial first and last point of contact between the hotel and its guests. The Front Desk Agent is responsible for greeting guests warmly, efficiently handling check-ins and check-outs, attending to guest inquiries and concerns, and providing a positive overall experience to every visitor. This position includes a variety of responsibilities such as promoting hotel programs, maintaining accurate guest records, cash handling, and monitoring guest satisfaction. Additionally, the agent assists with the breakfast and 5:30 p.m. Kickback service, which may involve food preparation, setup, guest hosting, bartending, and cleanup duties.

Joining Drury Hotels means access to numerous benefits designed to support both personal and professional growth. Employees benefit from flexible scheduling that promotes a healthy work-life balance, paid time off, discounts on hotel stays including complimentary room nights, and a quarterly bonus program that can reach up to $3,200 annually. The company also offers medical, dental, and vision insurance, prescription coverage, life and disability insurance, and a Team Member Assistance Program to ensure holistic well-being. Retirement planning is supported through a company-matched 401(k) plan. Drury Hotels also focuses heavily on career advancement, offering cross-training, mentorship, development plans, and management training with many team members promoted internally. The culture encourages team members to bring their unique personalities and positive attitudes to work, fostering an environment of camaraderie and excellence.

This full-time position requires someone with a can-do spirit, excellent multitasking abilities, outstanding attention to detail, and a warm, friendly manner in dealing with guests and colleagues. Fluency in English, capability to work independently when needed, and familiarity with common office and cash handling tasks are essential. The role is ideal for organized individuals who enjoy engaging with people and are committed to delivering outstanding guest experiences consistent with Drury's excellent hospitality standards. Hiring is immediate, with a strong focus on creating a happy, welcoming work atmosphere where every team member feels valued and empowered to grow.