Guest Service Agent

Drury Hotels is a renowned hospitality company committed to creating a workplace where employees feel valued, respected, and a true sense of belonging. Located at 175 10th Street E in St Paul, Minnesota, Drury Hotels prides itself on delivering exceptional guest experiences alongside a supportive environment for its team members. As a company, Drury Hotels is recognized for its award-winning workplace culture and is ranked among Newsweek's America's Greatest Workplaces 2025. The organization emphasizes career growth, employee well-being, and maintain work-life balance, making it a preferred employer in the hotel industry. With comprehensive benefits and competitive compensation aligned with market standards, Drury Hotels supports and rewards its employees through incentives, flexible scheduling, paid time off, and extensive training programs including management training and cross-training opportunities.

The role offered is an exciting opportunity to join the front-line team as a Front Desk Associate. This position is vital to creating positive first impressions and fostering memorable experiences for guests from the moment they enter the hotel. The successful candidate will serve as the friendly, helpful face of the hotel, delivering exceptional service with a warm and professional demeanor. Key responsibilities include assisting guests efficiently and courteously, managing front desk operations such as check-ins, check-outs, cash handling, maintaining guest records, and resolving issues to ensure guest satisfaction. The associate will also support breakfast and evening Kickback service by helping with food preparation, setup, guest interaction, and cleanup duties.

Drury Hotels values individuals who are organized, attentive to detail, and personable. The ideal candidate will excel in multitasking and communication, demonstrating a positive "+1 Service" attitude that enhances the guest experience. The role offers competitive hourly wages ranging from $18.26 to $27.60, with a discretionary quarterly bonus opportunity to recognize outstanding service. This position provides flexible working schedules to support a healthy work-life balance and includes numerous employee benefits such as medical, dental, vision, life and disability insurance plans, as well as a company-matched 401(k) retirement plan. Applicants can expect a welcoming team environment and ongoing opportunities for professional development and internal promotion within Drury Hotels.