Guest Service Agent

Drury Hotels is a renowned hospitality company known for its commitment to providing exceptional guest experiences and fostering a supportive work environment where employees feel valued and empowered. The Drury Plaza Hotel located at 1690 Raymond Diehl Rd, Tallahassee, Florida, epitomizes this dedication by offering a workplace culture that emphasizes respect, integrity, and career growth. Recognized as one of Newsweek's America's Greatest Workplaces for 2025, Drury Hotels continuously invests in the well-being and professional development of its team members, making it an ideal place to build a rewarding career in the hospitality industry.

This role is for a Front Desk Agent at the Drury Plaza Hotel in Tallahassee, Florida. As the first point of contact for guests entering and exiting the hotel, the Front Desk Agent plays a crucial role in shaping the overall guest experience. This position demands a friendly, helpful demeanor and the ability to manage multiple tasks with efficiency and professionalism. Beyond standard front desk duties such as checking guests in and out, handling guest records, cash handling, monitoring guest satisfaction, and resolving issues, the role also involves assisting in food service during breakfast and the 5:30 p.m. Kickback hours. The ideal candidate will represent the Drury culture of hospitality and integrity, promoting a positive environment for both guests and team members.

The position offers a comprehensive benefits package that includes quarterly bonus opportunities up to $3,200 annually, flexible scheduling, paid time off, hotel discounts, and free room nights. Additionally, employees have access to medical, dental, vision, prescription, life, disability insurance, and a Team Member Assistance Program. For retirement planning, Drury Hotels provides a company-matched 401(k) plan. The company is deeply committed to career advancement, offering mentorship programs, cross-training opportunities, development plans, and management training, which has resulted in over 200 internal promotions recently.

This Front Desk Agent role is ideal for individuals who are warm and personable, detail-oriented, and capable of handling multiple tasks simultaneously while maintaining a positive guest service attitude. Candidates should be comfortable handling money, interacting with the public, and capable of working independently as required. The ability to communicate effectively in English both verbally and in writing is essential. Drury Hotels values a can-do spirit and unique personality, encouraging employees to truly make a difference in their roles.

Joining Drury Hotels means more than just taking a job; it means becoming part of a family that values who you are and what you bring. The company’s commitment to work-life balance, employee well-being, and career development creates a rewarding workplace where employees can thrive. This is a fantastic opportunity to join a respected hospitality leader and contribute to delivering memorable experiences to every guest while advancing your own career in the hotel industry.