Guest Service Agent

Pyramid Global Hospitality is a renowned hospitality management company committed to placing people first. With a workforce that thrives on diversity, growth, development, and wellbeing, Pyramid Global Hospitality fosters a supportive and inclusive culture where employees are valued and empowered. The company operates over 230 properties worldwide, offering a wide range of career opportunities within the hospitality industry, from entry-level positions to seasoned professional roles. Emphasizing a People First culture, Pyramid Global Hospitality focuses on employee development, comprehensive benefits, and building meaningful relationships both within the organization and with guests. They provide ongoing training programs and wellness initiatives designed to help employees advance their skills and careers while maintaining their wellbeing. Benefits such as comprehensive health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and exclusive employee rates on hotel stays reflect the company’s dedication to supporting its team members professionally and personally.

One of Pyramid Global Hospitality’s prime properties in their portfolio is The Wade - Lakeshore, located in the heart of Chicago, Illinois. Boasting 520 guest rooms and 20,386 square feet of meeting space, The Wade offers a sophisticated and dynamic environment for guests and employees alike. As a premier hotel within the Pyramid Global Hospitality network, The Wade prides itself on delivering exceptional service and creating unforgettable experiences for its visitors. At The Wade, team members work within a vibrant, lively atmosphere filled with stunning views and rich city energy. The hotel offers diverse employment opportunities across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales, and marketing. Employees receive comprehensive training to ensure they excel in their roles, supported by a workplace culture valuing teamwork, professionalism, and a passion for service excellence. For those motivated by the hospitality industry, The Wade represents a fantastic opportunity to grow and develop a rewarding career.

The role of Guest Services Agent at The Wade is an exciting opportunity for motivated individuals who enjoy engaging with guests and providing memorable first impressions. As the first point of contact, Guest Services Agents create a warm welcome by assisting with luggage, orienting guests to the hotel and its amenities, and offering valuable insights about the local area. In addition to greeting guests, this role involves opening doors for arriving guests, facilitating vehicle retrieval and parking, and personally escorting guests to their rooms while explaining hotel features and ensuring every visit is personalized and exceptional. The position places high importance on teamwork, customer service, and the desire to go above and beyond expectations to delight guests consistently.

Ideal candidates for the Guest Services Agent position must have excellent interpersonal and communication skills, a pleasant and helpful personality, and the ability to work in a fast-paced environment standing for full shifts. A valid driver’s license with no major infractions, a minimum of one year in a customer service role with a high level of guest interaction, and a passion for creating positive experiences are essential. Hospitality experience is advantageous but not required. Working in a team environment and flexibility to work various shifts, including weekends and holidays, are necessary. This entry-level position offers a competitive hourly wage of $26.93 and the opportunity to start a fulfilling career within a world-class hospitality company that values its employees and strives for excellence in guest service. Pyramid Global Hospitality is an equal opportunity employer celebrating diversity and fostering an inclusive environment for all team members.