Guest Service Agent

Durham, NC, USA|

Job Overview

Benefits

Paid Time Off

Employee Discounts

Shift Differentials

Retirement Plan

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Daly Seven is a distinguished hotel brand known for its commitment to creating exceptional guest experiences. With a focus on hospitality, comfort, and personalized service, Daly Seven operates a collection of properties that cater to travelers seeking quality accommodations and a welcoming atmosphere. Established with a mission to provide more than just a place to stay, Daly Seven ensures every guest feels at home through attentive care, seamless service, and a deep connection to the local community. The brand is recognized for blending efficiency with warmth, offering a balance of hospitality professionalism and genuine human connection that enhances the overall guest stay.

As a Guest Service Agent at Daly Seven, you play a pivotal role beyond conventional front desk responsibilities. You are the brand ambassador and the friendly face welcoming guests, embodying the spirit and values of Daly Seven with every interaction. Your role is essential in crafting memorable and seamless experiences for guests, emphasizing speed, accuracy, and genuine care. You not only manage check-ins and check-outs efficiently but also act as a local expert, providing valuable insights about nearby attractions, restaurants, and events, thereby enriching the guest’s visit.

Your responsibilities include being a vital source of information, answering questions about the area, and ensuring guests feel supported from the moment they arrive. You also act as a problem solver, addressing guest concerns with professionalism and empathy to maintain high satisfaction levels. The position requires attention to detail, as you manage reservations, handle cash transactions, balance shift reports, and operate essential communication systems.

Safety and security are paramount at Daly Seven, and as a Guest Service Agent, you contribute to maintaining a secure environment by reporting hazards, managing emergency procedures, and ensuring readiness in case of incidents. Your role also involves promoting the hotel’s franchise membership program, encouraging repeat visits and loyalty. This demanding yet rewarding role requires excellent interpersonal skills, computer proficiency, and physical stamina to perform tasks such as standing for long periods and carrying light loads.

Joining Daly Seven means becoming part of a team committed to excellence in guest services and hospitality. This full-time position offers a dynamic work environment where your contributions directly impact guest experiences and satisfaction. Daly Seven values employees who are proactive, detail-oriented, and passionate about delivering outstanding service.

Job Requirements

Prior hotel brand experience and/or customer service experience preferred
excellent verbal and written skills
computer proficiency
ability to stand for an extended period of time
ability to lift up to 10 pounds
ability to bend, stoop, and regularly go up and down stairs

Job Qualifications

Prior hotel brand experience and/or customer service experience preferred
excellent verbal and written skills
computer proficiency
ability to stand for an extended period of time
ability to lift up to 10 pounds
ability to bend, stoop, and regularly go up and down stairs

Job Duties

Greet guests with warmth, checking them in and out with friendliness, speed, and accuracy
be the go-to expert for local attractions, restaurants, and events, using specific publications and maps to provide directions
handle guest complaints with professional care and concern
promote our franchise membership club and help guests secure future stays at your hotel and other Daly Seven properties
if our hotel is full, proactively help guests find lodging via referrals
maintain accuracy in handling cash, managing the cash drawer, and balancing shift reports daily
take and record reservations accurately, verify credit card validity, and stay updated on daily and future reservation status
operate the switchboard, master computer operations including shutdown procedures, and maintain the location of the ADA box
ensure the lobby and office are clean at all times, and expertly set up the continental breakfast and coffee service
act as a vital part of our security team by reporting potential hazards and investigating alleged injuries in the absence of a manager
maintain knowledge of emergency procedures, the fire system including shutting off false alarms, and the location of emergency lights and utility cut-offs such as gas, electric, and water
complete Incident Reports for guests or Accident Reports for employees when necessary