Guest Service Agent

Drury Plaza Hotel, located at 1690 Raymond Diehl Rd, Tallahassee, Florida, is part of the well-respected Drury Hotels chain known for its commitment to creating a workplace where employees not only have jobs but a sense of belonging. Drury Hotels emphasizes the value of its team members, recognizing their contributions and offering a supportive environment that fosters growth and success. With a strong reputation for excellent customer service, Drury Hotels has earned recognition such as being ranked among Newsweek's America's Greatest Workplaces 2025. This is a place where career advancement is strongly encouraged, with over 200 internal promotions within a year, underscoring a culture that values development and mentorship.

This Front Desk position at Drury Plaza Hotel Tallahassee is more than just a job - it is an opportunity to be the friendly face guests encounter when they enter and leave the hotel. The role requires serving as a positive representative of the hotel, ensuring each guest’s experience is welcoming, smooth, and satisfactory. The Front Desk Associate will perform a variety of functions including checking in and out guests, cash handling, managing guest records, and promoting company programs. This position also offers participation in the hotel's breakfast and 5:30 p.m. Kickback service, engaging in food preparation, set up, and guest service roles such as host or bartender, followed by clean-up duties.

Working at Drury Plaza Hotel means being part of a team that prides itself on upholding a high standard of integrity, service, and hospitality. The culture at Drury promotes a friendly and efficient atmosphere where team members can thrive and grow. This is a role best suited for individuals who embody a service-positive attitude, characterized by friendliness and courtesy towards guests and co-workers alike. Drury Hotels offers flexible scheduling to support work-life balance, paid time off, hotel discounts, and free room nights, enhancing employee satisfaction and engagement.

The company’s dedicated approach to health and well-being is evidenced by its comprehensive benefits package including medical, dental, vision, prescription, life, disability insurance, and a Team Member Assistance Program. Moreover, employees benefit from a company-matched 401(k) retirement plan, further supporting long-term financial security. Incentives such as quarterly bonus opportunities, potentially up to $3,200 annually, provide additional motivation and recognition for employees who contribute significantly to the hotel's success.

Overall, the Front Desk position at Drury Plaza Hotel Tallahassee is ideal for individuals who take pride in creating memorable guest experiences while also valuing a workplace that supports their professional growth and personal well-being. The hotel is hiring immediately and seeks candidates with a warm and friendly demeanor, strong organizational skills, and the ability to multitask effectively. Emphasizing a can-do spirit and unique personality, this role invites applicants to rise, shine, and work happy within one of America’s most celebrated workplace environments.