Guest Service Agent

JW Marriott is a prestigious name in the luxury hospitality industry, part of the global Marriott International family, which boasts more than 100 stunning hotels situated in prime urban and resort locations worldwide. As a leader in the travel industry, JW Marriott is committed to excellence, innovation, and providing guests with an extraordinary experience that marries the comforts of familiarity with the elegance of luxury. Their hotels embody a spirit of genuine care and holistic well-being for both guests and employees, fostering a work environment where diversity is celebrated and every associate is valued. The location for this opportunity is in beautiful Honolulu, Hawaii at 2552 Kalakaua Ave, offering a vibrant setting that attracts visitors from around the world, positioning JW Marriott as a cornerstone of luxury hospitality on the island.

This role is a part-time, non-management position within the Rooms and Guest Services Operations category, offering an hourly pay range between $28.67 and $35.84. The position requires full availability with on-call expectations, emphasizing flexibility and commitment. The role focuses on delivering exceptional guest experiences starting from the moment guests arrive to the moment they depart. You will be responsible for organizing, confirming, and processing guest check-in and check-out, ensuring all billing and payment transactions are accurate, and providing guests with valuable information about the hotel amenities and local points of interest. Maintaining a pristine lobby and offering a warm welcome pivotal to the JW Marriott standard service model is central to this position.

The position requires handling daily reports, managing cash accurately at the end of each shift, taking wake-up calls, and effectively communicating any emergencies or lost and found items to the appropriate authorities or team members. It involves a keen attention to detail, excellent interpersonal skills, and the ability to work well within a motivated, teamwork-oriented atmosphere. JW Marriott promotes a culture of respect, inclusiveness, and personal growth, inviting employees to bring their authentic selves to work and pursue their passions in a luxury setting that supports holistic wellness.

Employees at JW Marriott benefit from a supportive leadership team, a friendly and collaborative workplace, and various perks including discounts on hotel rooms, merchandise, food and beverages, and community involvement programs. The company prides itself on a dynamic recognition program celebrating achievements and encourages associates in their career development. This role is ideal for someone passionate about the travel and hospitality industry, eager to contribute to a legacy of excellence, and willing to meet the high standards expected by guests and management alike.

Join JW Marriott and become part of a global community where you can thrive professionally and personally. Here, your contributions will be valued, your ideas welcomed, and your work environment rich with opportunities for advancement and holistic health. Be part of a team that understands that happy employees create happy guests, and experience the unique The JW Treatment™ that sets this brand apart in the luxury hotel sector.