Guest Service Agent

Drury Inn & Suites, located at 3220 Gate City Blvd., Greensboro, North Carolina, is part of the renowned Drury Hotels brand known for providing exceptional hospitality experiences. Drury Hotels is celebrated for its commitment to creating welcoming environments not just for guests but for its employees as well. Recognized among Newsweek's America's Greatest Workplaces for 2025, Drury Hotels emphasizes a culture of respect, career growth, and work-life balance. The hotel industry requires dedicated professionals who can uphold the brand's high standards, and Drury Inn & Suites embodies this mission perfectly within the Greensboro community. This hotel offers comfortable accommodations, premium amenities, and outstanding customer service to ensure guests enjoy memorable stays whether they are traveling for business or leisure.

The role open at Drury Inn & Suites is a dynamic opportunity ideal for individuals who thrive in customer-facing positions. As a front desk associate and essential team member, you will be the happy, helpful face of the hotel to every guest entering or departing. This is more than a job; it is a chance to contribute to creating positive, lasting impressions while fostering smooth operational flow within the hotel. The position demands a warm and courteous demeanor, alongside excellent multitasking skills and attention to detail. You will actively engage with guests, handle front desk responsibilities such as checking guests in and out, promoting company programs, maintaining accurate guest records, cash handling, and monitoring guest satisfaction.

Moreover, you will assist with food and beverage services during breakfast and the 5:30 p.m. Kickback hour, which includes food preparation, setup, guest service as either a host or bartender, and cleanup duties. Flexibility is key because you must be able to work multiple shifts, including mornings, afternoons, evenings, and bar shifts. The position offers incentives such as a quarterly bonus opportunity of up to $3,200 annually, flexible scheduling, paid time off, hotel discounts, and complimentary room nights, making it a balanced job that values your professional contributions and personal well-being.

Drury Hotels invests heavily in career development through mentorship, cross-training, and management training. Employees benefit from a supportive environment that champions advancement, which has led to over 200 internal promotions recently. Additionally, the comprehensive health and retirement benefits package includes medical, dental, vision, prescription coverage, life and disability insurance, and a company-matched 401(k) plan. This notable blend of competitive compensation, career growth, and an inclusive culture makes this role at Drury Inn & Suites an excellent opportunity for those seeking a meaningful and rewarding career in hospitality.