Guest Service Agent

Daly Seven is a hospitality company that operates within the hotel industry, committed to providing exceptional guest experiences through its unique brand identity and dedicated service. Known for its focus on creating welcoming environments, Daly Seven positions itself as more than just a place to stay; it aims to be a home away from home for all its guests. The company values the role of employees who represent the brand, emphasizing the importance of personable, knowledgeable, and attentive staff members who can enhance visitor satisfaction and foster loyalty. With an established reputation for quality, Daly Seven champions consistency, professionalism, and a passion for hospitality as fundamental pillars that drive their service philosophy.

As a Guest Service Agent at Daly Seven, you take on a multi-dimensional role that extends beyond the front desk. You act as the brand ambassador, the local expert, and the friendly face that warmly welcomes guests, ensuring their stay is comfortable and memorable. This position underscores the importance of creating seamless experiences, balancing speed, accuracy, and genuine care with every guest interaction. Your responsibilities encompass greeting guests, managing check-in and check-out procedures efficiently, and addressing inquiries with a smile and expert knowledge of local attractions, dining options, and events. You are not just providing transactional services but building connections that encourage repeat visits and promote the Daly Seven membership club.

The role demands a detail-oriented approach where precision is key. You will handle financial transactions, balance cash drawers, and manage shift reports daily to maintain operational accuracy. Your expertise extends to managing reservations with up-to-date information and handling switchboards and computer systems to support smooth hotel operations. Maintaining cleanliness and service quality in the lobby and the guest market area, including coffee service, are also essential components of your duties.

Safety and security form another vital aspect of this role, requiring vigilance and proactive engagement. As a member of the hotel’s security team, you must be familiar with emergency procedures, able to respond appropriately to incidents, and capable of managing situations that impact guest and employee safety. Your role involves not only reporting hazards but also investigating incidents and completing necessary documentation promptly and accurately.

Daly Seven highly values experience in the hospitality sector, with prior experience at Hilton or similar hotel brands seen as preferred, though not mandatory. The position requires excellent verbal and written communication skills, computer proficiency, and the flexibility to be available in a 24-7-365 operational environment. Physical readiness for the role includes the ability to stand for extended periods, lift up to 20 pounds, and navigate stairs regularly. In summary, the Guest Service Agent at Daly Seven is a foundational role that combines interpersonal skills, operational acumen, and commitment to safety to deliver an outstanding guest experience, thereby reinforcing the hotel’s competitive edge and brand loyalty.