Guest Service Agent

Drury Hotels is a renowned hospitality company known for its exceptional service, strong culture, and commitment to valuing its employees. Founded with a mission to provide guests with outstanding experiences, Drury Hotels has consistently been recognized as a great place to work, including being ranked among Newsweek's America's Greatest Workplaces for 2025. The company is committed to fostering a work environment where team members feel respected, motivated, and supported. The location in Mobile, Alabama, at 812 West I-65 Service Road South, is part of the expanding Drury Hotels family, welcoming new team members to join a growing network of hospitality professionals.

This job opening offers a unique opportunity to become part of a vibrant team where work-life balance, career growth, exceptional benefits, and recognition are truly valued. The starting hourly wage is $15.00, reflecting the company's focus on offering competitive compensation. In addition to the base pay, there are quarterly bonuses up to $3200 per year based on hotel performance, highlighting Drury Hotels’ philosophy of sharing success with its team members. Benefits extend beyond financial compensation, including comprehensive health insurance plans, retirement options, and wellness programs that ensure employees can thrive both personally and professionally.

The role itself is designed for individuals who bring enthusiasm, friendliness, and a customer-first attitude. As the face of Drury Hotels, you will be responsible for delivering positive guest experiences from the moment they walk through the door until their departure. The position is interactive and dynamic, involving key front desk functions such as guest check-ins and check-outs, maintaining accurate guest records, and handling cash transactions securely. Beyond administrative duties, the role also includes supporting food and beverage offerings like breakfast service and the 5:30 p.m. Kickback, requiring a helpful and hospitable demeanor.

At Drury Hotels, your responsibilities will directly impact the hospitality culture, helping to promote a warm, welcoming environment that reflects the brand's integrity and commitment to quality service. Team members are encouraged to exceed guest expectations through a +1 service attitude, representing the company with pride and professionalism. The company also supports career development by offering mentorship, cross-training opportunities, tailored development plans, and management training pathways, with over 200 internal promotions in the past year alone.

This position calls for individuals who are multitaskers with excellent communication skills, capable of balancing multiple responsibilities efficiently while maintaining a high level of attention to detail. Candidates should be comfortable handling money and operating various office equipment. A warm and friendly manner, ability to communicate clearly in English, and the ability to work independently when scheduled are essential to succeed in this role. Drury Hotels embraces team members who bring a positive spirit and unique personality, making every workday a chance to shine and contribute meaningfully to guests’ experiences.

By joining Drury Hotels in Mobile, Alabama, you are not just taking a job—you are becoming part of a caring community dedicated to hospitality excellence and personal growth. The company’s commitment to employee well-being, coupled with its award-winning workplace culture, makes it an ideal place for those seeking stable and rewarding career opportunities in the hotel industry. Hiring is immediate, so interested candidates are encouraged to apply promptly to join a growing team that believes in rising, shining, and working happy every day.