Guest Service Agent

HHM Hotels is a well-established hospitality company known for delivering exceptional guest experiences across a variety of lodging locations. With a strong focus on customer satisfaction, sustainability, and service excellence, HHM Hotels prides itself on creating welcoming environments where guests feel valued and cared for. As a company, HHM Hotels embraces core values that emphasize people's capabilities, hearts that serve, the pursuit of excellence, agility, and accountability. The culture is built on the belief that employees are the foundation of success, and this is reflected in the supportive working environment and career growth opportunities provided to all team members.

This role is for a Front Desk Associate position at HHM Hotels, offering a compensation rate of $21.57 per hour. The primary responsibilities of this role revolve around greeting, registering, and servicing guests in a courteous and professional manner in accordance with hotel and brand sustainability standards. The position is perfect for individuals who enjoy interacting with people and who thrive in a fast-paced environment where guest satisfaction is the top priority.

As a Front Desk Associate, you will be the first point of contact for guests entering the hotel, setting the tone for their overall experience. You will be responsible for managing the check-in and check-out process, registering guests, assigning rooms, managing payments, and assisting with reservations. Additionally, you will be tasked with promptly responding to guest requests, handling complaints, and ensuring guests’ valuables are secured safely when required. The role also includes bookkeeping tasks such as balancing accounts and auditing transactions to maintain operational accuracy.

This position offers a clear path for career advancement starting from Front Desk Supervisor or Sales Coordinator roles and progressing to Front Office Manager or Sales Manager positions. The career growth emphasis shows the company’s commitment to developing its people and providing internal promotion opportunities.

Working at HHM Hotels means contributing to a team that values safety, as adherence to MSDS and OSHA standards is a key aspect of the job. The role may also require flexibility, including assisting in the breakfast area or helping guests with luggage during busy periods or staffing shortages. The ability to maintain safe work habits, use protective equipment, and work cohesively in a team is essential.

HHM Hotels also offers a comprehensive benefits package demonstrating their commitment to employee wellbeing. Benefits include medical, dental, and vision health insurance, paid time off, a 401k company match, daily pay options, free basic life insurance, and many more perks such as travel discounts and commuter benefits. Additionally, employees have access to 24/7 confidential work-life resources through TELUS Health and wellness programs designed to support overall health and professional development.

Overall, this role is well-suited for proactive, guest-focused individuals with a customer service background who are looking for a rewarding position with growth potential in the hospitality industry. The company’s dedication to excellence, sustainability, and employee support ensures an enriching work environment that values both guests and team members alike.