Guest Service Agent

A & R Hospitality Group is a prominent hospitality management company operating across the United States, managing a portfolio of 21 hotels with a total of approximately 1,800 rooms. With assets exceeding $100 million, the company collaborates with prestigious hotel brands including Marriott, Hilton, IHG, Wyndham, and Choice, alongside independent brands in six competitive markets. A & R Hospitality Group is dedicated to delivering exceptional guest experiences by maintaining high standards of service and hospitality. The company emphasizes strong partnerships, operational excellence, and employee development to strengthen its market presence and continue growing its impressive portfolio. You can find more information about the company on their official website at www.anrgroup.com.

The Front Desk Agent is a vital role within A & R Hospitality Group's hotels, serving as the first point of contact for guests and embodying the company’s commitment to outstanding customer service. This position requires a professional and welcoming demeanor while performing a variety of duties related to guest check-in and check-out processes, reservation management, and customer support. The Front Desk Agent is responsible for greeting guests promptly and courteously, efficiently managing reservations for both same-day arrivals and future bookings, answering incoming telephone calls, and responding to guest inquiries and requests with a helpful attitude. This role demands a strong focus on guest satisfaction and the ability to resolve complaints quickly and effectively, ensuring each guest enjoys a comfortable and memorable stay.

Front Desk Agents are also expected to maintain cleanliness and order in their workspace, anticipate guest needs, and collaborate with other hotel departments when necessary to enhance the overall guest experience. Confidentiality and security of guest and company information are priorities in this role, requiring strict adherence to privacy protocols. A & R Hospitality Group values employees who uphold a professional appearance at all times, demonstrate excellent communication skills, and contribute positively to the hotel’s atmosphere.

Additionally, this is a full-time position offering competitive pay and a comprehensive benefits package that includes paid vacation time, hotel discounts, medical, dental, and vision insurance, an employee assistance program, paid training, supplemental insurance options, and access to free Teladoc services. A & R Hospitality Management is committed to diversity and inclusion, providing equal employment opportunities without discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity, or any other protected characteristic. This inclusive policy covers all aspects of employment including recruitment, hiring, compensation, training, and promotion.