Guest Service Agent

Drury Hotels is a well-established and highly respected hotel chain known for delivering exceptional guest experiences and fostering a positive work environment. With a commitment to quality, integrity, and outstanding service, Drury Hotels has earned recognition as one of America's Greatest Workplaces in 2025 by Newsweek. The company prides itself on offering a supportive culture where employees feel valued, appreciated, and given opportunities to grow professionally.

Located at 10393 Reed Street, Westminster, Colorado, the property exemplifies Drury Hotels' dedication to creating memorable stays for both business and leisure travelers. The hotel is currently seeking a friendly and enthusiastic Front Desk Agent to join their team on a part-time basis, working approximately 20 to 25 hours per week. This position offers an hourly wage starting at $20.54, with the potential for bonuses and other incentives that reward exceptional performance and dedication.

The Front Desk Agent plays a crucial role as the welcoming face of the hotel, responsible for ensuring guests have a positive and seamless experience from check-in to check-out. Working a mix of morning and afternoon shifts, including weekends, the ideal candidate must have excellent interpersonal skills and enjoy engaging with the public. This position involves multitasking across various front desk responsibilities such as guest registration, promoting hotel programs, maintaining accurate guest records, cash handling, and resolving any issues that may arise during a guest's stay.

In addition to front desk duties, the role includes assisting with breakfast and the evening 5:30 p.m. Kickback service, which might involve food preparation, setup, guest service activities including hosting or bartending, and cleanup. The hotel emphasizes the importance of maintaining high standards of hospitality and integrity, reflecting the Drury Hotels culture in every interaction.

Drury Hotels values work-life balance, offering flexible scheduling, paid time off, hotel discounts, and free room nights to support their team members' well-being. Employees can expect opportunities for career advancement through mentorship programs, cross-training, development plans, and management training, demonstrated by over 200 internal promotions last year alone. The company also provides comprehensive health and wellness benefits including medical, dental, vision, prescription coverage, life and disability insurance, and a Team Member Assistance Program. Further retirement benefits come in the form of a company-matched 401(k).

This role represents more than just a job; it offers a chance to belong to a community focused on service excellence and personal growth. With incentives like a quarterly bonus opportunity of up to $3,200 annually, Drury Hotels rewards its team members for their contributions. The hotel is committed to competitive compensation aligning with market medians and creates an environment where every employee can thrive.

If you bring a warm and friendly demeanor, exceptional organizational abilities, and a passion for guest service, you will find success and satisfaction as a Front Desk Agent at Drury Hotels. This position is ideal for individuals who enjoy a dynamic work setting and interacting directly with guests, contributing to memorable stays that encourage repeat visits. Join Drury Hotels and rise, shine, and work happy in a role that offers both purpose and rewarding experiences.