Guest Service Agent

Drury Hotels is a renowned hospitality company known for its guest-centered approach and commitment to creating a welcoming environment for both guests and team members. With a portfolio of properties across the United States, Drury Hotels offers an award-winning workplace culture, excellent career growth opportunities, and a strong emphasis on work-life balance. The company has been recognized among Newsweek's America's Greatest Workplaces for 2025, reflecting its dedication to employee well-being, professional development, and customer satisfaction. The hotel located at 500 East Highway 80 in Pooler, Georgia, stands as a prime example of Drury's consistent quality and personalized service in the hospitality industry. Drury Hotels focuses on creating exceptional experiences for every guest by fostering a team environment where employees feel valued, motivated, and inspired to deliver excellence every day.

The Front Desk Agent role at Drury Hotels in Pooler, Georgia, is crucial in maintaining the high standards of service and hospitality the company is known for. This in-person position offers a starting pay of $16.50 per hour and is designed for individuals who thrive in dynamic, fast-paced environments where making a positive impact on guest experiences is key. As the visible and welcoming face of the hotel, the Front Desk Agent is responsible for greeting guests warmly, handling check-ins and check-outs efficiently, managing guest inquiries, and ensuring all service interactions align with the company’s +1 Service attitude. This role also entails assisting with the breakfast service and the 5:30 p.m. Kickback, which includes food preparation, service hosting or bartending, and clean-up duties. Team members at Drury Hotels benefit from a comprehensive package that includes flexible scheduling, paid time off, health insurance benefits such as medical, dental, and vision plans, retirement contributions through a company-matched 401(k), and ongoing opportunities for career advancement through mentorship and training programs.

Working as a Front Desk Agent at Drury Hotels means joining a supportive and engaging team culture that values your individuality and professional growth. Employees are encouraged to bring their unique personalities into the workplace, fostering genuine connections with guests and co-workers alike. The role demands high attention to detail, excellent multitasking capabilities, and the ability to maintain composure while managing guest services and hotel operations simultaneously. Candidates who exhibit a warm, friendly demeanor and a strong sense of integrity are ideal for this position, as they will be instrumental in upholding the welcoming atmosphere that Drury Hotels is celebrated for globally. If you are looking for a career in hospitality that offers both stability and growth potential, this opportunity at Drury Hotels in Pooler, Georgia, is an excellent match to help you elevate your career while delivering outstanding guest experiences.