Guest Service Agent

Drury Hotels is a renowned hospitality company committed to creating welcoming environments where both guests and team members feel valued and at home. Located at 3220 Gate City Blvd., Greensboro, North Carolina, this establishment is part of the Drury Hotels family, which is recognized nationwide for delivering exceptional guest experiences and fostering a supportive workplace culture. Drury Hotels has earned accolades such as being ranked among Newsweek's America's Greatest Workplaces 2025, underscoring its commitment to excellence and employee satisfaction. As a hospitality company, Drury focuses on not just the operational aspects of hotel management but also heavily emphasizes career growth, work-life balance, and well-being for its team members.

The Front Desk Agent role at Drury Hotels is a pivotal position that serves as the friendly and helpful face of the hotel, ensuring that every guest encounters a warm and professional welcome. This role requires team members who are passionate about hospitality, capable of multitasking, and dedicated to creating positive experiences for both guests and colleagues alike. Shifts for this position are flexible and varied, including morning, afternoon, mid-evening, and bar shifts, which accommodate the dynamic needs of hotel operations. Specific shift times include 7am to 3pm, 3pm to 11pm, 12pm to 8pm, and 5pm to 8pm.

This opportunity is for individuals eager to work in an environment where they can develop their skills while contributing to a culture of integrity and outstanding service, known internally as the Drury culture. Responsibilities extend beyond typical front desk duties to include assisting with breakfast and evening Kickback service, providing guest service as hosts or bartenders, and maintaining cleanliness in those areas. The role offers competitive compensation with the potential for quarterly bonuses of up to $3,200 annually, alongside an array of benefits such as health insurance, retirement plans, paid time off, flexible scheduling, and employee discounts. Drury Hotels also prioritizes employee development with mentorship programs, management training, and the opportunity for internal promotions. This position is ideal for candidates who are goal-oriented, friendly, detail-conscious, and comfortable working independently when required.