Job Overview
Employment Type
Temporary
Full-time
Part-time
Hourly
Compensation
Hourly
Range $17.15 - $19.00
Work Schedule
Flexible
Job Description
Drury Hotels is a distinguished hospitality company known for its commitment to delivering exceptional guest experiences and fostering a supportive work environment for its team members. With properties located across the United States, Drury Hotels has earned a strong reputation in the hotel industry for its award-winning service, welcoming atmosphere, and dedication to employee growth and satisfaction. The company prioritizes work-life balance, competitive compensation, and offers numerous opportunities for career advancement, making it an ideal employer for those passionate about hospitality and customer service.
The position available at the Drury Hotels property located at 5505 Mills Civic Parkway in West Des Moines, Iowa, offers a competitive hourly wage ranging from $17.15 to $19, depending on the candidate's experience. This role is integrated into a vibrant and friendly team environment, where employees are valued not only for their skills but also for their unique personalities and contributions to the hotel culture. Drury Hotels emphasizes that joining their team is more than just securing a job; it is about finding a place where you truly belong and can thrive both professionally and personally.
As a Front Desk Associate at Drury Hotels, you will serve as the welcoming face of the property, providing guests with friendly, efficient, and professional service from the moment they arrive until they depart. This role involves various responsibilities including checking guests in and out, handling cash transactions, maintaining guest records, and promoting the hotel's programs and services. You will also have an active part in the hotel's hospitality through engaging in breakfast service and the evening 5:30 p.m. Kickback, potentially assisting with food preparation, guest hosting, bartending, and clean-up duties.
The position demands a commitment to upholding the highest standards of integrity and hospitality, ensuring that every guest experience is positive and memorable. The ideal candidate will possess excellent communication skills, the ability to multitask and maintain attention to detail in a dynamic environment, and demonstrate a genuine warm and friendly attitude. Flexibility in scheduling and the ability to work independently when required are also essential.
Drury Hotels extends beyond just providing a workplace; it is a community where employees are supported through mentorship, career development programs, and internal promotion opportunities. Employees benefit from comprehensive health and wellness plans, including medical, dental, and vision insurance, a Team Member Assistance Program, and a company-matched 401(k) retirement plan. The hotel also offers incentives such as quarterly bonuses, paid time off, hotel discounts, and free room nights, promoting a balanced and rewarding career.
Ranked among Newsweek's America’s Greatest Workplaces 2025, Drury Hotels fosters an environment where employees are encouraged to rise, shine, and work happy. If you are a detail-oriented, friendly individual eager to contribute to a celebrated hospitality team, this role represents a fantastic opportunity to advance your career in the hotel industry with a company that truly values its people.
The position available at the Drury Hotels property located at 5505 Mills Civic Parkway in West Des Moines, Iowa, offers a competitive hourly wage ranging from $17.15 to $19, depending on the candidate's experience. This role is integrated into a vibrant and friendly team environment, where employees are valued not only for their skills but also for their unique personalities and contributions to the hotel culture. Drury Hotels emphasizes that joining their team is more than just securing a job; it is about finding a place where you truly belong and can thrive both professionally and personally.
As a Front Desk Associate at Drury Hotels, you will serve as the welcoming face of the property, providing guests with friendly, efficient, and professional service from the moment they arrive until they depart. This role involves various responsibilities including checking guests in and out, handling cash transactions, maintaining guest records, and promoting the hotel's programs and services. You will also have an active part in the hotel's hospitality through engaging in breakfast service and the evening 5:30 p.m. Kickback, potentially assisting with food preparation, guest hosting, bartending, and clean-up duties.
The position demands a commitment to upholding the highest standards of integrity and hospitality, ensuring that every guest experience is positive and memorable. The ideal candidate will possess excellent communication skills, the ability to multitask and maintain attention to detail in a dynamic environment, and demonstrate a genuine warm and friendly attitude. Flexibility in scheduling and the ability to work independently when required are also essential.
Drury Hotels extends beyond just providing a workplace; it is a community where employees are supported through mentorship, career development programs, and internal promotion opportunities. Employees benefit from comprehensive health and wellness plans, including medical, dental, and vision insurance, a Team Member Assistance Program, and a company-matched 401(k) retirement plan. The hotel also offers incentives such as quarterly bonuses, paid time off, hotel discounts, and free room nights, promoting a balanced and rewarding career.
Ranked among Newsweek's America’s Greatest Workplaces 2025, Drury Hotels fosters an environment where employees are encouraged to rise, shine, and work happy. If you are a detail-oriented, friendly individual eager to contribute to a celebrated hospitality team, this role represents a fantastic opportunity to advance your career in the hotel industry with a company that truly values its people.
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Ability to communicate effectively with diverse guests and team members
- Strong organizational and multitasking skills
- Basic cash handling and point-of-sale experience
- Ability to maintain professionalism and a positive attitude under pressure
- Flexibility to work various shifts including nights, weekends, and holidays
Job Qualifications
- Warm and friendly manner in relating to and interacting with the public
- Demonstrated attention to detail while handling multiple tasks simultaneously
- Familiarity with handling money, making change, and using office machines in day-to-day activities
- Ability to speak and receive direction in English both written and verbal
- Willingness and ability to work alone as scheduled
Job Duties
- Serve as the happy, helpful face of the hotel to guests entering and departing
- Assist guests in a friendly, efficient, courteous, and professional manner
- Perform front desk functions including checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution
- Assist with breakfast and 5:30 p.m. Kickback service including food preparation, set up, guest service as host or bartender, and clean-up
- Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers
- Ensure an exceptional guest experience by providing courteous, friendly, guest service with a plus one service attitude
Job Criteria
Experience
No experience required
Job Location
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