Guest Service Agent

Drury Hotels is a highly regarded hospitality company known for its commitment to providing exceptional guest experiences and fostering a supportive work environment for its team members. Located at 9445 E. Dry Creek Road in Centennial, Colorado, Drury Hotels offers an inviting atmosphere where employees feel valued and have the opportunity to grow both personally and professionally. The company has earned recognition as one of Newsweek's America's Greatest Workplaces for 2025, reflecting its dedication to excellence not only in service but also as an employer that prioritizes employee well-being and career advancement.

Drury Hotels operates as a full-service hotel company with a focus on comfort, convenience, and exceptional customer service. The company’s approach to hospitality emphasizes 'so much more'—meaning they provide more than just accommodations but offer a comprehensive experience that enhances each guest's stay. This philosophy extends to their team members as well, ensuring they are well-compensated, motivated, and equipped with the tools and opportunities necessary to thrive. Employment at Drury Hotels is designed to be more than just a job; it is a place where individuals can truly belong and contribute meaningfully to a welcoming, guest-focused environment.

The Front Desk Associate position at Drury Hotels is a vital role that serves as the cheerful and helpful face of the hotel, greeting guests upon arrival and departure. This position involves a variety of responsibilities including performing front desk functions such as guest check-in and check-out, promoting company programs, maintaining guest records, handling cash, monitoring guest satisfaction, and resolving any issues that may arise. The associate also supports food service during breakfast and the 5:30 p.m. Kickback, which may involve food preparation, guest service as a host or bartender, and cleanup duties.

Team members are expected to uphold the Drury culture by maintaining high standards of integrity, service, and hospitality, ensuring that every guest experience is positive and welcoming. The role is designed for individuals with a warm and friendly demeanor, exceptional organizational skills, and an ability to multitask efficiently in a fast-paced setting. Drury Hotels offers flexible scheduling, paid time off, hotel discounts, and free room nights to provide an excellent work-life balance for their employees. Career growth is encouraged through mentorship, training, and over 200 internal promotions annually, making it an ideal environment for those seeking long-term development in the hospitality industry.

This opportunity is an hourly position with a pay range of $19.91 to $29.22, with starting wages potentially above the minimum based on relevant experience, skills, and education. In addition to competitive pay, employees enjoy a quarterly bonus opportunity of up to $3,200 separate from their base salary, comprehensive medical, dental, vision, and life insurance benefits, along with a company-matched 401(k) retirement plan. Drury Hotels is actively hiring and accepting applications on an ongoing basis, inviting individuals with a can-do attitude and friendly personality to join their dedicated team and contribute to the reputation of excellence that the brand is known for.