Guest Service Agent

Drury Hotels is a renowned hospitality company known for delivering exceptional guest experiences and fostering a positive workplace culture. With property locations across the United States, Drury Hotels prides itself on offering a welcoming environment for both guests and employees alike. The hotel at 920 Q Street in Lincoln, Nebraska, is currently hiring for a front desk and guest services position, offering a competitive pay rate starting at $16.36 per hour. Drury Hotels emphasizes not only employment but a sense of belonging, where the contributions of each team member are truly valued. The company stands out in the hospitality industry for its commitment to employee growth, work-life balance, and comprehensive benefits.

Joining Drury Hotels in this role means becoming the friendly, helpful face that guests see upon entering and leaving the hotel. This position is pivotal in ensuring that every guest enjoys a seamless and positive experience throughout their stay. Responsibilities extend beyond traditional front desk duties to include guest relations, cash handling, promoting company programs, and sustaining high standards of service and hospitality that reflect the brand's culture. In addition to front desk facilitation, the role involves assisting with breakfast and evening Kickback services, where the employee may engage in food preparation, guest hosting, bartending, and cleaning tasks.

Employees at Drury Hotels are recognized for their warm, friendly demeanor, attention to detail, and ability to multitask efficiently in a fast-paced environment. The company offers a supportive environment where career growth is encouraged through mentorship, cross-training, development plans, and management training programs. Drury Hotels' remarkable internal promotion record highlights its investment in team members’ professional advancement.

Moreover, Drury Hotels provides employees with several benefits designed to promote well-being and financial security. These include a quarterly bonus opportunity of up to $3,200, flexible scheduling options to support work-life balance, paid time off, discounted hotel stays, and complimentary room nights. Health-related benefits encompass medical, dental, vision, prescription plans, life insurance, disability coverage, and access to a Team Member Assistance Program. The company also supports retirement planning through a company-matched 401(k) plan. Recognized as one of America’s Greatest Workplaces in 2025 by Newsweek, Drury Hotels demonstrates a commitment to creating an inclusive and rewarding workplace.

This role requires a warm, professional attitude, strong communication skills, and the ability to manage money and maintain guest records accurately. The position offers immediate hiring, inviting candidates who are eager to contribute to a positive guest experience and who possess the capability to work independently as scheduled. If you have a passion for hospitality and want to be part of a company that values your personality and work, Drury Hotels could be the ideal place for you. Join Drury Hotels and experience a job that is not just about work but about belonging, thriving, and shining in your career.