Guest Service Agent

Drury Hotels is a well-established and highly respected hotel chain known for its commitment to providing exceptional hospitality experiences to guests across the United States. With a reputation for outstanding customer service and a welcoming atmosphere, Drury Hotels has earned numerous accolades, including being ranked among Newsweek's America's Greatest Workplaces for 2025. The company places a strong emphasis on a positive work culture where employees are valued not only for the work they do but for who they are, fostering a sense of belonging and long-term career growth opportunities.

Drury Hotels Chattanooga, located at 7301 Shallowford Rd, Chattanooga, Tennessee, is currently seeking enthusiastic and dedicated individuals to join their team as Front Desk Associates. This position is crucial in ensuring that guests receive a warm welcome and a memorable stay. The Front Desk Associate role is designed for those who thrive in a dynamic environment and enjoy direct interaction with guests, contributing to an atmosphere of hospitality and professionalism. This role offers not only the typical responsibilities of a front desk position but also unique opportunities to engage in additional guest service activities such as assisting with breakfast service and the 5:30 p.m. Kickback, providing an all-around guest experience.

In this role, associates are expected to assist guests courteously and efficiently by performing front desk duties including check-in and check-out procedures, handling cash transactions, maintaining guest records, and resolving guest issues promptly. Additionally, associates support food service activities by helping prepare, serve, and clean up during breakfast and evening Kickback hours, offering guests an inviting and enjoyable dining experience. Drury Hotels values integrity and service excellence, expecting employees to uphold the company culture through courteous and friendly interactions with all guests and co-workers.

Drury Hotels also emphasizes work-life balance and employee well-being by offering flexible scheduling, paid time off, employee discounts on hotel stays, and free room nights. Employees benefit from a comprehensive health package that includes medical, dental, vision, and prescription coverage, as well as life insurance and disability benefits. The company also offers a matched 401(k) retirement plan and a Team Member Assistance Program to support mental and emotional well-being. With generous incentives such as quarterly bonus opportunities up to $3,200 annually, Drury Hotels demonstrates its appreciation for the dedication and hard work of its team members. This combination of a supportive work environment, competitive compensation, and opportunities for career advancement makes Drury Hotels Chattanooga an attractive place to build a hospitality career.