Guest Service Agent

HHM Hotels is a distinguished hospitality company dedicated to providing exceptional guest experiences across its diverse portfolio of properties. Renowned for its commitment to quality service, sustainable practices, and employee development, HHM Hotels offers a welcoming environment for both guests and staff. As a growing hotel chain, the company values excellence, agility, and ownership, fostering a culture that encourages continuous improvement and personal growth.

This position is for a Front Desk Associate at HHM Hotels, offering an hourly wage of $21.57. This role is pivotal in shaping the guest experience, as it involves direct interaction with guests from their arrival through their stay. The Front Desk Associate serves as the face of the hotel, ensuring each guest feels welcomed and attended to with a friendly and courteous approach aligned with the hotel and brand standards.

The successful candidate will be responsible for greeting guests promptly, registering and assigning rooms, verifying payments, handling reservations, and managing guest communications. They will also be tasked with performing bookkeeping functions such as balancing accounts and conducting audits. The role demands responsiveness to guest requests and complaints, safely handling valuables, and maintaining awareness of guest satisfaction scores with an aim to enhance these metrics.

HHM Hotels encourages the Front Desk Associate to embrace opportunities for growth within the company, with clear pathways leading to supervisory and managerial positions such as Front Desk Supervisor, Sales Coordinator, Front Office Manager, or Sales Manager. The work environment is dynamic, often requiring assistance in other areas like the breakfast section or guest luggage handling during peak times.

Working at HHM Hotels means joining a team that values safety, following MSDS and OSHA standards diligently, and fostering a workplace that respects diversity and inclusion. The role requires physical activity, including standing for long periods, walking, lifting up to 25 pounds, and performing occasional bending or crouching.

HHM Hotels offers excellent benefits such as competitive wages, medical, dental, and vision insurance, paid time off, 401k company match, daily pay options, life insurance, wellness programs, travel discounts, commuter benefits, educational support, and referral bonuses. The company believes in cultivating Hearts That Serve, embracing Only Excellence, and owning one’s role, encapsulated in their guiding principles of People Are Our Capability, Stay Nimble, and Own It. Join HHM Hotels and be part of a team that strives to deliver unparalleled hospitality experiences while supporting its employees' professional and personal growth.