Guest Service Agent

Drury Hotels is a renowned hospitality company committed to delivering exceptional guest experiences and creating a supportive work environment for its team members. Located at 1124 Eastern Blvd., Montgomery, Alabama, this esteemed hotel property is part of a larger network that prides itself on a culture where every employee feels valued and empowered. Drury Hotels stands out in the hospitality industry for its dedication to not only providing outstanding service to guests but also fostering career growth and work-life balance for employees. Known for its award-winning workplace culture, Drury Hotels was recently ranked among Newsweek's America's Greatest Workplaces in 2025, underscoring its commitment to excellence and employee satisfaction.

The Front Desk Agent role at Drury Hotels represents an exciting opportunity for individuals who are enthusiastic about hospitality and eager to contribute to a welcoming atmosphere. As the first point of contact, you will serve as the cheerful and helpful face of the hotel, greeting guests as they arrive and ensuring their departure is smooth and accommodating. This position offers more than just routine duties—it is a chance to engage with guests and team members, ensuring every interaction is memorable and positive. The role includes responsibilities such as checking guests in and out efficiently, managing guest records, handling cash transactions securely, promoting various company programs, and addressing any guest concerns with a solution-oriented approach.

Additionally, Front Desk Agents play a supportive role in the hotel’s food service offerings, assisting with breakfast setups and the 5:30 p.m. Kickback service. These duties may involve food preparation, guest hosting or bartending, and post-service clean-up, further emphasizing the collaborative team environment. Drury Hotels values integrity, service, and hospitality, expecting its front desk staff to embody these principles and help promote the unique Drury culture both to guests and fellow employees.

The company offers excellent incentives, including quarterly bonuses that can total up to $3,200 annually, aligning employee success with hotel performance. Flexible scheduling supports a healthy work-life balance, complemented by paid time off, hotel discounts, and complimentary room nights. For those looking to advance their career, Drury Hotels provides mentorship programs, cross-training opportunities, development plans, and management training, with over 200 internal promotions occurring in the past year alone. Comprehensive health benefits encompass medical, dental, vision, prescription coverage, life insurance, disability insurance, and a Team Member Assistance Program. Retirement savings are also supported through a company-matched 401(k) plan. This full-time role invites candidates with a can-do spirit and a warm personality to join a thriving, award-winning hospitality team and grow with one of the nation’s most respected hotel brands.