Guest Service Agent

Mobile, AL, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Hourly

Compensation

Hourly

Exact $15.00

Work Schedule

Flexible

Day Shifts

Benefits

Quarterly bonus

flexible scheduling

Paid Time Off

hotel discounts

Free room nights

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

401(k) retirement plan

Team Member Assistance Program

Job Description

Drury Hotels is a well-established hospitality company renowned for creating a welcoming and inspiring environment for both guests and employees. Located at 812 West I-65 Service Road South in Mobile, Alabama, this new hotel is part of Drury's expanding footprint and commitment to providing exceptional service and comfort. Drury Hotels has garnered a reputation as one of Newsweek's America's Greatest Workplaces 2025, reflecting its dedication to employee satisfaction, career advancement, and community involvement. As a company, Drury emphasizes not only job placement but also creating a space where employees feel valued, supported, and motivated to thrive. Their culture promotes integrity, respect, and professionalism while fostering individual growth and teamwork.

The Front Desk Associate role at Drury Hotels is a pivotal position serving as the welcoming face of the hotel to all guests. Employees in this role are responsible for delivering outstanding customer service that consistently exceeds guest expectations. This position offers a competitive hourly wage starting at $15, with opportunities to earn quarterly bonuses of up to $3,200 annually, separate from the base salary. Employees benefit from flexible scheduling to support work-life balance, paid time off, hotel discounts, and free room nights.

The Front Desk Associate’s duties include managing check-ins and check-outs, handling cash transactions, maintaining guest records, and promoting company programs that enhance guest experiences. They also assist in food service during breakfast and evening Kickback offerings, including food preparation and guest interactions as hosts or bartenders. The Drury culture prioritizes a positive and service-oriented attitude known as the +1 Service attitude, which involves going above and beyond to fulfill guests’ needs and ensure satisfaction. Working at Drury Hotels means engaging in a positive, team-oriented environment focused on continuous growth, with many opportunities for internal promotions and professional development through mentorship and training.

Job Requirements

High school diploma or equivalent
Previous experience in customer service or hospitality preferred
Ability to provide exceptional customer service
Basic cash handling skills
Good communication skills
Ability to multitask effectively
Availability to work flexible shifts including evenings and weekends

Job Qualifications

Warm and friendly manner in relating to and interacting with the public
Demonstrated attention to detail while handling multiple tasks simultaneously
Familiarity with handling money, making change, and using office machines in day-to-day activities
Ability to speak and receive written and verbal direction in English
Willingness and ability to work alone as scheduled

Job Duties

Assist guests in a friendly, efficient, courteous, and professional manner
Perform front desk related functions including checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution
Assist with breakfast and 5:30 p.m. Kickback service, including food preparation, setup, guest service, and clean-up
Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers
Ensure an exceptional guest experience by providing courteous, friendly guest service with a +1 Service attitude