Job Overview
Compensation
Hourly
Range $14.25 - $18.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Safe working environment
Job Description
DKN is a reputable hotel brand known for delivering exceptional hospitality services and creating a welcoming atmosphere that feels like a 'Home Away From Home.' With a commitment to guest satisfaction and high standards of service, DKN offers a professional and friendly environment for both employees and guests. The hotel prides itself on maintaining a courteous, cheerful, and helpful staff team dedicated to providing personalized services tailored to the needs of every guest. The company culture encourages collaboration, guest-focused communication, and attention to detail, making it an ideal place for professionals passionate about hotel operations and customer service to thrive.
This role as a Front Desk Associate at DKN is integral to the daily functioning of the hotel's front of house operations. The position is designed for individuals who possess courteous communication skills, excellent organizational abilities, and have a flair for delivering outstanding customer service. The Front Desk Associate serves as the first and last point of contact for hotel guests, ensuring that check-in and check-out procedures are handled efficiently and warmly. Responsibilities include accurately managing guest accounts and transactions, answering inquiries, processing mail and messages, and coordinating with other departments to enhance overall guest experience. The role requires someone dependable, with at least one year of related experience and competency in front desk operations, basic accounting, cash handling, and computer skills. English proficiency and the ability to prioritize and organize tasks effectively are essential. This position involves physical activity such as standing for extended periods and occasional lifting. DKN offers a supportive and dynamic work environment where employees are encouraged to uphold safety and security standards while embodying the company’s values. This full-time position is ideal for motivated individuals looking to advance their careers in the hospitality industry with a respected hotel company that values its team members and provides opportunities for personal and professional growth.
This role as a Front Desk Associate at DKN is integral to the daily functioning of the hotel's front of house operations. The position is designed for individuals who possess courteous communication skills, excellent organizational abilities, and have a flair for delivering outstanding customer service. The Front Desk Associate serves as the first and last point of contact for hotel guests, ensuring that check-in and check-out procedures are handled efficiently and warmly. Responsibilities include accurately managing guest accounts and transactions, answering inquiries, processing mail and messages, and coordinating with other departments to enhance overall guest experience. The role requires someone dependable, with at least one year of related experience and competency in front desk operations, basic accounting, cash handling, and computer skills. English proficiency and the ability to prioritize and organize tasks effectively are essential. This position involves physical activity such as standing for extended periods and occasional lifting. DKN offers a supportive and dynamic work environment where employees are encouraged to uphold safety and security standards while embodying the company’s values. This full-time position is ideal for motivated individuals looking to advance their careers in the hospitality industry with a respected hotel company that values its team members and provides opportunities for personal and professional growth.
Job Requirements
- English speaking
- Ability to prioritize, organize and make good judgments
- Attention to detail
- Good customer service and communication skills
- Basic accounting procedures
- Typing skills
- Cash register and computer skills
- Dependable
- Ability to stand for long periods
- Ability to lift and carry up to 20 lbs unassisted
Job Qualifications
- Minimum of one year related experience preferred
- Knowledge of hotel front desk operations and procedures desirable
- Good customer service skills
- Strong communication skills both written and verbal
- Basic accounting knowledge
- Proficient in typing and computer skills
- Experience with cash register operations
- Dependable and trustworthy
Job Duties
- Maintain a friendly, cheerful and courteous demeanor at all times while providing personalized service to hotel guests
- Communicate effectively with guests and fellow team members
- Greet arriving guests and complete established check-in procedures to ensure guest satisfaction
- Facilitate guest departures by following established check-out procedures and determining room availability
- Regularly calculate and post monies, receipts and guest accounts using proper cash handling methods
- Courteously answer inquiries and accept reservations in person and over the phone using DKN reservation guidelines
- Maintain good guest relations and be knowledgeable about all in-house and area functions
- Operate PBX equipment to manage incoming and outgoing calls and set wake-up calls
- Control cash and credit transactions at the front desk and maintain responsibility for the personal bank
- Process all guest mail, messages and faxes to ensure timely receipt by guests
- Contribute to and maintain communication sources such as log books to enhance operations
- Assist other team members and departments to promote team performance
- Deliver DKN’s Home Away From Home experience
- Perform other duties as assigned by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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