Guest Service Agent

Drury Hotels is a reputable and award-winning hospitality company known for its commitment to providing exceptional guest experiences and fostering a supportive and growth-oriented workplace environment. Located at 20300 E. 42nd Street South in Blue Springs, Missouri, this property is part of a larger network of hotels that prioritize not only guest satisfaction but also employee well-being and career development. Recognized as one of Newsweek's America's Greatest Workplaces for 2025, Drury Hotels stands out for its culture that values each team member’s contribution and encourages a sense of belonging beyond just employment. This culture manifests through comprehensive benefits, incentives, and opportunities for professional growth.

At Drury Hotels, employment extends beyond mere job functions; it is about becoming part of a family where your skills and personality are appreciated every day. This philosophy is reflected in their flexible scheduling, extensive health and retirement benefits, and generous incentives designed to reward performance and dedication. The company’s dedication to promoting from within is demonstrated by over 200 internal promotions in a single year, emphasizing their support for career advancement and lifelong learning within the hospitality industry.

The Front Desk Agent role at Drury Hotels is integral to maintaining the brand’s reputation for exceptional service. As the first and last point of contact for guests, Front Desk Agents serve as the welcoming face of the hotel, responsible for creating positive first impressions and ensuring guests have smooth check-in and check-out experiences. This role is essential in delivering the guest-centric culture for which Drury Hotels is known. The position offers a starting wage between $17.15 and $18.00 per hour and is ideal for individuals who thrive in customer-facing roles and enjoy multitasking in a dynamic environment.

In this position, employees are expected to perform a variety of front desk-related functions including handling guest inquiries, managing reservations and records, processing payments, and diligently monitoring guest satisfaction to promptly resolve any issues. Additionally, the role involves assisting with food service activities during certain hotel dining events like the breakfast service and the 5:30 p.m. Kickback, which may include preparing food, setting up, serving, and cleaning up afterward. Through these duties, Front Desk Agents directly contribute to the overall guest experience, embodying the hotel’s service philosophy of a '+1 Service attitude' that consistently aims to exceed guest expectations.

Candidates will find this role offers a supportive work-life balance with flexible hours, paid time off, hotel discounts, and free room nights. The company also invests in the health and well-being of its employees by offering medical, dental, vision, prescription drug coverage, life insurance, disability benefits, and access to a Team Member Assistance Program. Plus, the company-matched 401(k) plan ensures employees can plan for their financial future while enjoying the rewarding experience of working in hospitality. This role is suited for warm, organized, and detail-oriented individuals who can multitask efficiently while maintaining a friendly demeanor. Drury Hotels is hiring immediately, looking for candidates eager to join a team where they will be valued and set up for success in a vibrant and engaging work environment.